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Service Operations Centre (SOC) Manager
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9 hours ago14 views
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General Details
Description
Key Responsibilities:
Requirements:
- Managing and leading L1 Helpdesk Engineers.
- Overseeing incident management and resolution processes.
- Managing ticketing systems and service request workflows.
- Driving service delivery performance and SLA adherence.
- Coordinating escalations and ensuring timely resolution of operational issues.
- Maintaining effective service desk governance, reporting, and operational oversight.
Requirements:
- Service operations leader with strong experience in IT service desk / NOC / service management environments
https://www.jobplacements.com/Jobs/S/Service-Operations-Centre-SOC-Manager-1270707-Job-Search-03-11-2026-04-10-18-AM.asp?sid=gumtree
Id Subtitle 1351937464
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Job Placements
Selling for 1 year
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We are seeking a Service Desk Engineer with strong expertise in Software Asset Management (SAM) and IT service support to oversee the full software asset lifecycle and ensure effective governance of software licenses across the organization. The successful candidate will be responsible for managing software requirements, procurement processes, license receipt, installation coordination, usage control, and inventory management, while ensuring compliance with internal policies, contractual obligations, and legislative standards. The role requires maintaining accurate software asset repositories, managing software licenses and subscriptions, performing license reconciliation and true-up activities, and supporting internal and external software licensing auditsWhat youll do:Administration of Software Asset Management lifecycleDetermination of Requirements, ProcurementLicense ReceiptInstallation (support staff instruction)Usage ControlManaging and Balancing of inventoriesRe-use of software or recycling (end of life)Act as a channel between SAM tools, processes, and technology with other business units to provide pre-emptive allocation and accurate updates to the Asset RepositorMaintain all software licenses and subscriptions, ensure contractual compliance, perform license reconciliation, true-up processes, and all internal and external software licensing auditsMaintain proper implementation of SAM policies, processes, and procedures for effective software lifecycle managementMaintain software assets in compliance with legislative requirements and standards from acquisition to disposal (e.g., Lifecycle Management)Work with stakeholders on audits of all IT software and enforces processes and procedures to ensure accuracyEnsure operations delivered to SLA and maintained as per best practice guidelinesManage the software assets (Internal Processes and Procedures)Ensure compliance with SOX/MICS ControlsIdentify and implement improvement opportunitiesMake recommendations to improve client service and fair treatment of clients within area of responsibilityParticipate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client serviceEnsure that license management activities are clearly expressed on Kanban Boards and are visible and transparent, and understood by the license management team members and rest of SIAM team membersManage the priority of the license management backlog, including dependencies between teams, with feedback from the license management team and constant input from customers and stakeholdersMeeting with stakeholders and managing their expectations to ensure clear and transparent understanding of the license requirements, timelines,
https://www.executiveplacements.com/Jobs/S/Service-Desk-Engineer-1270862-Job-Search-03-11-2026-05-00-34-AM.asp?sid=gumtree
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