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Senior Transformation Programme Manager - BSS
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General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
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Minimum RequirementsQualificationsBachelors Degree in Computer Science, Information Systems, or related fieldMicrosoft Dynamics 365 Certification(s) (e.g. Customer Experience, Customer Service, or Marketing Functional Consultant Associate)Experience78+ years in software implementation / IT project environmentsProven experience as a Dynamics 365 Functional ConsultantHands-on experience with:Dynamics 365 SalesMarketingCustomer ServiceExperience in large-scale ERP/CRM implementationsStrong understanding of Microsoft 365 ecosystemExperience with Power Platform (Power BI, Power Apps, Power Automate)Experience working in Agile / Scrum environmentsKey CompetenciesTechnical and FunctionalStrong business analysis and process mapping skillsRequirements gathering and stakeholder facilitationSolution design and functional documentationUAT coordination and deliveryKnowledge of ERP/CRM integration environmentsKey ResponsibilitiesRequirements Analysis & Solution DesignEngage stakeholders to gather and document business requirementsAnalyse business processes and identify improvement opportunitiesTranslate requirements into functional specificationsDesign scalable and efficient Dynamics 365 solutionsCollaborate with technical teams to ensure solution alignmentSystem Configuration and CustomisationConfigure Dynamics 365 modules:SalesMarketingCustomer ServiceCustomise system functionality using native toolsEnsure optimal performance, scalability, and cost-efficiencyManage configurations across multiple environmentsTesting, Implementation & SupportDevelop and execute test plans and UAT processesLead full implementation lifecycle (end-to-end delivery)Provide go-live and post-go-live supportDeliver user training and enablement sessionsDevelop user guides and training materialsContinuous ImprovementIdentify system enhancements and optimisation opportunitiesDrive continuous improvement across the application landscapeStay current with latest Dynamics 365 features and best practicesPromote Agile delivery and innovation If you have not been contacted by 10 April, please consider your application unsuccessful.
https://www.jobplacements.com/Jobs/D/Dynamics-365-Functional-Consultant-1277381-Job-Search-04-01-2026-10-12-17-AM.asp?sid=gumtree
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