MS Dynamics 365 Functional Consultant - 12-Month C

JOB PURPOSE

To analyse, define business requirements, configure Dynamics 365, ensure the solution meets the organization's needs, and take end-to-end responsibility for the implementation of Dynamics 365, ensuring the project scope is achieved.

MAIN DUTIES AND RESPONSIBILITIES

Perform requirement Analysis and Solution Design:

• Analyse, define the business requirements by considering the technical feasibility, the budget, the timing, and the existing architecture to meet organizational needs.
• Collaborate with key stakeholders to understand the business requirements and technical environment to achieve the optimal solution
• Collaborate with stakeholders to gather and document business requirements specific to sales, marketing, and customer service processes.
• Analyse business processes and identify opportunities for improvement using Dynamics 365 Sales, Marketing, and Customer Service modules.
• Design and document functional specifications for customizations and integrations related to sales, marketing, and customer service.
• Work closely with technical teams to ensure the solution is implemented as designed.
• Convert requirements into functional specifications, which is the basis for the technical analysis and the work program

Perform System Configurations:

• Configure Dynamics 365 Sales, Marketing, and Customer Service applications to meet business requirements.
• Customise the system using built-in tools and features to enhance functionality and user experience.
• Optimise configurations for performance, scalability and cost-efficiency
• Manage configurations across multiple environments and ensuring interoperability

Perform solution Testing and Validation:

• Develop and execute test plans to ensure the solution meets business requirements for sales, marketing, and customer service.
• Conduct user acceptance testing (UAT) and gather feedback for improvements.

Lead Implementation of the entire project scope and range from problem detection to overseeing and providing support for the implementation

• Provide training to end-users and support teams on Dynamics 365 Sales, Marketing, and Customer Service functionalities.
• Provide Go-live and Post-go-live support for the solution
• Train and coach internal users so they efficiently use the applications
• Develop training materials and user guides to facilitate user adoption

Drives Continuous Improvement for the solution:

• Identify opportunities for system enhancements and process improvements within the sales, marketing, and customer service modules.
• Ensure and maintain quality and functionality
• Stay updated with the la
  
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