IT Manager

This role ensures the stability, integrity, and performance of all IT platforms while supporting business operations, driving improvements, and enabling strategic growth.

KEY PERFORMANCE AREAS

Hardware And Software Maintenance

• Ensure daily system backups are completed and securely stored, including offsite copies.
• Maintain all hardware in optimal working condition to support business operational needs.
• Recommend hardware upgrades or replacements based on lifecycle and performance.
• Ensure legal compliance for all software licenses used within the organisation.
• Troubleshoot and resolve software issues promptly to minimise downtime.
• Maintain and compile spreadsheets and data extracts derived from the Syspro.

Enterprise Resource Planning Systems Management

• Act as the overall custodian of all ERP systems within the organisation.
• Oversee ERP performance, availability, security, and data integrity across all modules.
• Manage ERP configurations, upgrades, enhancements, and system integrations.
• Maintain ERP access controls, permissions, and segregation of duties.
• Lead ERP-related projects, rollouts, and continuous improvement initiatives.
• Ensure ERP systems support operational, financial, and reporting needs
• Ensure full audit readiness and compliance for all ERP processes and data.

Infrastructure Management

• Manage network infrastructure and WAN connectivity across all branches.
• Oversee data lines linking branches to Head Office servers and cloud environments.
• Maintain email and messaging platforms, including Exchange.
• Ensure network uptime, optimisation, and security across the organisation.
• Support and maintain disaster recovery and business continuity systems.

Conduct

Project Management

• Lead and Manage IT projects, including the design and deployment of new IT systems and services.
• Manage timelines, resources, budgets, and communication for IT initiatives.
• Manage IT projects from conception to completion, ensuring they are delivered on time, within scope, and on budget.
• Implement project management methodologies to track progress, manage risks, and ensure successful project delivery.

User Support & Helpdesk Management

• Oversee IT support and helpdesk functions, ensuring timely and efficient resolution of user issues.
• Maintain high levels of customer satisfaction by ensuring the IT team delivers excellent service to end-users.
• Identify and address recurring issues by implementing long-term solutions and improving helpdesk processes.

IT Security & Compliance

• Ensure that IT systems are secure and compliant with re
  
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