Infrastructure Specialist

Job purpose:

To administer (design, planning, installation, configuration and maintenance of) daily availability and efficiency of: communication, network and technology infrastructure (e.g. data, voice (telephone system), conference tools, email, printers, application software, internet, visual tools); data backup and restore; network production, diagnostic and performance management information; network security and data protection; site surveys and reviews as well as resolve network and other technology performance issues. Also be accountable for technology associated with the reliable supply of cloud computing, including design, planning, management, maintenance, security, and support

Provide Infrastructure Support through:

• Working with end users to identify and delivering required PC service levels.
• Liaising with, and providing training and support to, end-users and staff on computer operation and other IT-related issues.
• Installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstation hardware, networked peripheral devices, and networking hardware and software products.
• Where required, installing, configuring, testing, maintaining, monitoring, and troubleshoot associated end-user workstation software and networking software products.
• Performing on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receiving and responding to incoming calls, tickets, and/or e-mails regarding PC and/or hardware and network problems.
• Performing on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.

Manage Infrastructure:

• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitor and test PC performance and provide PC performance statistics and reports.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• If necessary, liaise with third-party support and PC equipment vendors position requirements
• Maintain servers and ensure that the back-up electricity supply equipment is available
• Cloud Computing AWS, Azure & Private cloud environment
• Cyber Security Ensure the protection of our IT infrastructure through the implementation and management of robust cybersecurity measures
• Provide remote technical expertise and direction to support end users across various locations.
• Administer the IT Risk assessment, penetration test, vulnerability scans, and s
  
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