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Desk Top Support Technician - Onsite Support
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General Details
Description
Role and responsibilities:
- To provide immediate first line support and dealing with end user support queries
- Ensure service desk is kept up-to-date and that tickets were resolved within service level agreement times
- Hardware and Software - setup, configure, troubleshoot
- Logging and maintaining all support calls, troubleshooting (password reset to resolving back up failures etc, VPN issues)
- Creating of new users and management of current users on Active Directory & new user mailboxes
- Ensuring all backups are working successfully.
- Create new users, VPN setup, and DHCP.
- Office 365 admin configurations, installing and setup.
- Client liaison and customer service principles
- Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP.
- Basic understanding of network services, e.g. email / internet / firewall / Proxy
- Advanced knowledge of Microsoft Windows client operating systems (Windows 8,1 & 10 )
- Above average knowledge of commonly used applications (Office 2013/16/ Office 365, Internet Explorer/Firefox, Chrome)
- Highly advanced computer literacy
- Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals)
- Valid drivers license and own reliable car.
- Matric
- CompTIA A+ is essential
- CompTIA N+ or IT Diploma, MCITP or MSCE 2012 (Desktop Engineer) - would be an advantage.
- 2 3 years experience with exposure to IT systems in an environment with 60 or more users.
- Experience working with: Microsoft Office 2007/2010/2013/ Office365 products, Outlook, Word, Excel, Access, Internet Explorer, Windows XP Windows 7 Windows 8.1, Windows 10 desktops, laptops, printers, networked copiers, basic LAN/WAN connectivity
- Excellent organisational and interpersonal skills
- Good telephonic manner and communication skills.
- Attention to detail, accurate and analytical
- Willingness to learn and follow through on operations
- Handle stress very well and able to work under pressure and deadline orientated
- Troubleshooting ability & quick learner for recurring problems.
- Flexible with working hours availability to work afterhours occasional overtime may be required
https://www.jobplacements.com/Jobs/D/Desk-Top-Support-Technician-Onsite-Support-1279438-Job-Search-04-09-2026-10-26-51-AM.asp?sid=gumtree
Id Subtitle 1354307647
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Job Placements
Selling for 1 year
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Key Responsibilities:Provide first and second-line IT support to internal users (hardware, software, and cloud-based systems)Manage and support Azure Active Directory (AD) and Microsoft Intune environmentsTroubleshoot and resolve issues across Windows Server and Linux systemsSupport and maintain cloud-based infrastructure and servicesMonitor systems, alerts, backups, and overall environment healthAssist with user access management, permissions, and security controlsSupport email security and endpoint protection platforms (e.g. Mimecast, Defender)Assist with SharePoint administration and user accessWork with IT and security teams to ensure system uptime, performance, and complianceDocument support processes and contribute to continuous improvement initiativesRequired Experience:0-2 years experience in an IT Support / Systems Support role (IT graduates will be considered).Hands-on experience with Azure Active Directory (AD)Experience supporting Windows Server environmentsExposure to Microsoft IntuneSolid troubleshooting and user support skillsBasic understanding of cloud environments and networkingAdvantageous Skills:Experience with Mimecast, FortiGate, or FortinetExposure to Linux environmentsFamiliarity with Privileged Identity Management (PIM) and LAPSExperience with SharePoint and JiraKnowledge of Microsoft Defender for Endpoint / CloudExposure to Microsoft Sentinel or SOC environmentsBasic understanding of KQL (Kusto Query Language)Preferred Certifications:Microsoft Certified: Azure Administrator AssociateMicrosoft Certified: Security, Compliance, and Identity FundamentalsMicrosoft Certified: Modern Desktop Administrator AssociateCompTIA Network+CompTIA Security+Dont miss out, apply today!
https://www.executiveplacements.com/Jobs/I/IT-Support-Specialist-1279643-Job-Search-04-10-2026-04-16-31-AM.asp?sid=gumtree
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