Managed Services Engineer

Managed Services Engineer | Gauteng | Permanent

Build your technical career in a fast-paced managed services environment where no two days are the same. This is an opportunity for a hands-on IT professional who enjoys solving problems and supporting multiple client environments.

The Managed Services Engineer plays a key role in ensuring client systems remain stable, secure, and operational. Working within a support-driven environment, you will monitor infrastructure, respond to alerts, troubleshoot incidents, and assist with routine maintenance across various customer environments. This role requires someone who is technically curious, responsive, and able to manage multiple service requests while maintaining high standards of client communication.

You will work closely with senior engineers and the wider IT team to maintain service levels, resolve incidents efficiently, and contribute to continuous improvement within managed service environments.

Our client is a growing technology services provider focused on delivering reliable IT infrastructure, network, and communications support to a diverse client base. Their team is known for practical problem-solving, strong client relationships, and a collaborative working culture.

What You’ll Do 
• Provide remote technical support to managed service clients
• Monitor systems, networks, and infrastructure using monitoring tools
• Respond to alerts, incidents, and service requests within agreed SLAs
• Troubleshoot issues across network, voice, and infrastructure environments
• Escalate complex technical problems to senior engineers when required
• Perform routine system health checks, updates, and preventative maintenance
• Log, track, and resolve support tickets within the service desk system
• Manage user accounts, permissions, and access requests
• Assist with device configuration and deployments
• Maintain accurate documentation of systems, troubleshooting steps, and client environments

What You Bring
• Matric or equivalent qualification
• IT Diploma, Certificate, or relevant technical qualification
• 1 to 3 years experience in a technical support or managed services environment
• Basic knowledge of networking including LA