IT Support Engineer

Key Responsibilities

1. Technical Support

• Provide first and second-line support to users for hardware, software, and network-related issues.
• Troubleshoot and resolve Microsoft 365 application issues (Teams, SharePoint, Outlook, OneDrive).
• Assist with device setup, configuration, and maintenance for desktops, laptops, and mobile devices.

2. System Administration

• Manage user accounts and permissions in Microsoft 365 and Active Directory.
• Monitor and maintain system performance and network stability.
• Ensure timely deployment of software updates, patches, and antivirus solutions.

3. Hardware and Networking

• Install, configure, and maintain hardware such as printers, routers, and switches.
• Perform basic network troubleshooting to resolve connectivity issues.
• Support the setup and maintenance of wired and wireless networks.

4. Documentation and Training

• Maintain accurate records of IT assets, incidents, and resolutions.
• Create and update user guides and internal knowledge base articles.
• Conduct user training sessions on Microsoft 365 tools and general IT best practices.

5. Security and Compliance

• Ensure adherence to
  
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