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IT Operations Engineer

16 hours ago17 views
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General Details
Location:
Kensington, Johannesburg
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Key Responsibilities:
  • IT Support & Ticket Management:
    • Log, manage, prioritise, and resolve IT support tickets via the approved ticketing system
    • Provide first- and second-line IT support (onsite and remote)
    • Prioritise tickets based on business impact and urgency
    • Communicate clearly with users and stakeholders regarding progress and resolution
    • Ensure that tickets are accurately documented and closed with clear resolution notes
  • Incident & Crisis Response:
    • Respond rapidly and decisively to high-priority incidents and system outages
    • Demonstrate speed of execution while maintaining structured troubleshooting
    • Escalate and coordinate with senior engineers or external vendors when required
    • Maintain calm, clear communication during incidents until full resolution
  • Infrastructure & Systems Support:
    • Support endpoints, network connectivity, servers, and cloud-hosted systems
    • Perform routine system health checks and preventative maintenance
    • Assist with backup operations and basic disaster recovery activities
  • Cloud & Identity (Azure Focus):
    • Support Microsoft Azure services and cloud-based applications
    • Assist with Active Directory / Azure AD user provisioning and access management
    • Support Microsoft 365 / Office 365 environments
    • Understand hybrid (on-premise and cloud) environments
  • Security & Operational Controls:
    • Apply endpoint security controls, including patching, antivirus, and MFA
    • Support access governance and least-privilege principles
    • Identify and escalate security risks or abnormal system behaviour

Job Experience and Skills Required:
  • 13 years experience in IT support, IT operations, or infrastructure support
  • Proven experience working within a ticket-based system
  • Exposure to environments where uptime, response time, and speed of execution are critical
  • Strong understanding of IT infrastructure fundamentals
  • Windows operating systems (macOS advantageous)
  • Microsoft 365 / Office 365
  • Active Directory / Azure AD
  • Networking fundamentals (DNS, DHCP, and TCP/IP)
  • Exposure to Microsoft Azure
  • Basic scripting or automation exposure
  • Experience in hybrid cloud/on-prem environments
  • Exposure to backup and disaster recovery concepts

Apply now!


https://www.executiveplacements.com/Jobs/I/IT-Operations-Engineer-1259214-Job-Search-03-16-2026-00-00-00-AM.asp?sid=gumtree
Id Subtitle 1352426881
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Executive Placements
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