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Field Service Engineer
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General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
FORMAL EDUCATION:
EXPERIENCE:
TECHNICAL / LEGAL CERTIFICATION
Key Performance Areas:
Other Requirements:
- Grade 12
EXPERIENCE:
- 4-7 years experience in IT software and hardware support. End User support with a troubleshooting skills and networks exposure. Understanding of Service Level Agreements
TECHNICAL / LEGAL CERTIFICATION
- IT Diploma/certificate
- CompTIA A+
- CompTIA N+
- Relevant OEM certifications (HP, Dell, Lenovo,)
- ITIL v3 Foundation Certification (advantageous)
- MCSE (Advantageous)
Key Performance Areas:
- End user support - Resolve logged incidents as per client contract
- Deliver customer service - Communicate, dress, and display positive attitude
- Quality incident resolution - Ensure incident is resolved on first contact within SLA
- Compliance to pending rules - Ensure compliance to pending rules is followed
- Quality data input - Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards
- Preventative maintenance - Identifies possible risks and reports to Team Lead
- Deploy, Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, Fax
- Setup desktop computers and peripherals and test network connections, install software for various applications and programs
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet Gijima standards
- Test computers to ensure proper functioning of computer systems.
- Adhere to policies as per corporate manuals and directives.
- Pre-installation audits - Ensure pre-installation audits conducted and maximum optimization of printers achieved.
- Compliance - Ensure compliance to relevant client checklist/SOP
- Utilization of Resolve IT - Ensure closure of tasks/incidents on Resolve IT in real time
- Comply to Company processes/policies
- Manage operational expenses and accurate recording of related items (travel, cellphone, overtime, standby, leave).
- Manage tools of trade (Gijima assets) e.g., Cellphone, IPAD, Standby and overtime may be required on an AD Hoc Basis
Other Requirements:
- Valid Drivers license must be code B
- Must have demonstrated driving ability for 5 years or more
- Clear criminal record
- Ability to work productively with minimal supervision
- Good communication and customer service skills
- Exceptional Troubleshooting skills
- Understanding of tools and grasping new technology needed to complete repairs.
https://www.executiveplacements.com/Jobs/F/Field-Service-Engineer-1244487-Job-Search-12-04-2025-04-06-14-AM.asp?sid=gumtree
Id Subtitle 1343758346
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Executive Placements
Selling for 10+ months
Total Ads4.84K
Active Ads4.84K
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4.84KTotal Ads
9.44MTotal Views
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https://www.jobplacements.com/Jobs/S/Systems-Administrator-Fourways-1243990-Job-Search-12-3-2025-6-26-19-AM.asp?sid=gumtree
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