Systems Administrator - Fourways

Job Description:
The Systems Administrator is responsible for maintaining and optimising the organisations IT infrastructure across the warehousing and distribution environment. The role ensures the stability, performance, and security of all on-premises and virtualised systems, including Hyper-V hosts, Windows Servers, network infrastructure, and the Syspro ERP environment. The incumbent provides technical support to operational teams, resolves system incidents, and contributes to ongoing improvements that enhance warehouse productivity, accuracy, and business continuity

KEY RESPONSIBILITIES:
Server & Virtualisation Management
Administer and maintain Microsoft Hyper-V clusters, virtual machines, storage configurations, and failover processes.
Monitor VM performance, capacity utilisation, and resource allocation to ensure optimal system availability.
Perform regular system patching, OS updates, and hardware diagnostics.
Syspro ERP Administration
Manage Syspro application servers, SQL database performance, and integrations used across warehouse operations.
Support end-users with Syspro issues, transaction errors, and workflow disruptions.
Monitor Syspro services, licensing, archiving, and database backups.
Coordinate system upgrades, hotfix deployments, and testing.

Warehouse Systems Support
Oversee IT systems supporting warehousing operations, including handheld scanners, label printers, RF devices, and Wi-Fi connectivity in high-density environments.
Troubleshoot connectivity issues that impact picking, receiving, dispatch, and barcode scanning.
Ensure uptime of warehouse-critical systems, including WMS modules linked to Syspro.
Network & Infrastructure Management
Maintain LAN/WAN connectivity across warehouses, including switches, APs, firewalls, and VLAN configurations.
Proactively monitor network performance and resolve latency or routing issues.
Maintain structured cabling, IP allocations, and device inventories.
Backup, Security & Business Continuity
Manage daily backups for servers, Syspro SQL databases, and virtual machines.
Implement and maintain cybersecurity controls including antivirus, patching, and access management.
Assist with disaster recovery planning and conduct periodic DR tests.
Monitor logs and alerts to ensure early detection of threats or failures.
User Support & Incident Management
Provide 1st3rd line support for warehouse, admin, finance, and management teams.
Respond to and resolve incidents related to servers, Syspro, printers, networking, and user devices.
Maintain documentation of incidents, fixes, FAQs, and SOPs.
IT Asset & License Management
Maintain an accurate inventory of hardware, software, VMs, and Syspro licenses.
Oversee procurement, deployment, and lifecycle management of IT assets.
Ensure complian