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Desktop Engineer
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2 days ago560 views
General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
1
Role and responsibilities:To provide immediate first line support and dealing with end user support queriesEnsure service desk is kept up-to-date and that tickets were resolved within service level agreement timesHardware and Software - setup, configure, troubleshootLogging and maintaining all support calls, troubleshooting (password reset to resolving back up failures etc, VPN issues)Creating of new users and management of current users on Active Directory & new user mailboxes Ensuring all backups are working successfully.Create new users, VPN setup, and DHCP.Office 365 admin configurations, installing and setup.Client liaison and customer service principlesBasic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP.Basic understanding of network services, e.g. email / internet / firewall / ProxyAdvanced knowledge of Microsoft Windows client operating systems (Windows 8,1 & 10 )Above average knowledge of commonly used applications (Office 2013/16/ Office 365, Internet Explorer/Firefox, Chrome)Highly advanced computer literacyDetailed knowledge of computer hardware (Desktops, laptops, components & peripherals)Requirements/ Experience:Valid drivers license and own reliable car.MatricCompTIA A+ is essentialCompTIA N+ or IT Diploma, MCITP or MSCE 2012 (Desktop Engineer) - would be an advantage.2 3 years experience with exposure to IT systems in an environment with 60 or more users.Experience working with: Microsoft Office 2007/2010/2013/ Office365 products, Outlook, Word, Excel, Access, Internet Explorer, Windows XP Windows 7 Windows 8.1, Windows 10 desktops, laptops, printers, networked copiers, basic LAN/WAN connectivityExcellent organisational and interpersonal skillsGood telephonic manner and communication skills.Attention to detail, accurate and analyticalWillingness to learn and follow through on operationsHandle stress very well and able to work under pressure and deadline orientatedTroubleshooting ability & quick learner for recurring problems.Flexible with working hours availability to work afterhours occasional overtime may be required
https://www.jobplacements.com/Jobs/D/Desk-Top-Support-Technician-Onsite-Support-1279438-Job-Search-04-09-2026-10-26-51-AM.asp?sid=gumtree
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