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Desktop Engineer
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8 hours ago6 views
General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
1
Job DescriptionTo provide immediate first line support and daily assistance of all IT related issuesAssisting the regional IT Managers and the Head of IT with all IT related functions.Troubleshooting and problem solving of user issues (Local and remote)Maintaining company IT standards and procedures, network security and confidentiality of information.Hardware and Software - setup, repair, configure, troubleshootAssisting with general tasks and administration or Ad-hoc tasks and problems.Improving helpdesk turnaround time and escalation of any issues and calls.Ensure prompt feedback to all calls assigned and do follow ups with users.Assisting with uptime and monitoring of the IT infrastructureAssisting with the Helpdesk function logging and maintaining all support callsEnd user support queriesMaintaining company hardware assets using asset management tools and processes.Setup hardware devices for users. (PCs laptops, Tablets, Mobile devices)Repair laptops diagnose for hardware faults and provide assessment.Repair laptops upgrade, install or swop internal components or parts.Minimum RequirementsGrade 12CompTIA A+ EssentialCompTIA N+ or IT Diploma, MCITP or MSCE 2012 (Desktop Engineer) (Current to within 18 months) will be an advantage.Any Manufacturer repair certification (hardware related) (Apple, Lenovo, HP, Dell, etc) will be advantageous or 3 years hand on repair experience essential.3 years experience with exposure to IT systems in an environment with 60 or more users.Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP.Basic understanding of network services, e.g. email / internet / firewall / ProxyAdvanced knowledge of Microsoft Windows client operating systems (Windows 8,1 & 10)Above average knowledge of commonly used applications (Office 2013/16/ Office 365, Internet Explorer/Firefox, Chrome)Highly advanced computer literacyMobile device troubleshooting- iOS and Android.Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals)Detailed knowledge and hands on experience of repairing laptops (Essential)Knowledge and hands on experience of repairing tablets (Advantageous)Hands on experience with end user support.Job SkillsClient liaison and customer service principles (Must be patient when dealing with difficult customers)Time managementTeamworkAbility to multitaskExcellent organisational and interpersonal skillsMust have
https://www.jobplacements.com/Jobs/D/Desktop-Support-Technician-662292-Job-Search-01-30-2026-00-00-00-AM.asp?sid=gumtree
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