Desktop Support Technician

Job Description

• To provide immediate first line support and daily assistance of all IT related issues
• Assisting the regional IT Managers and the Head of IT with all IT related functions.
• Troubleshooting and problem solving of user issues (Local and remote)
• Maintaining company IT standards and procedures, network security and confidentiality of information.
• Hardware and Software - setup, repair, configure, troubleshoot
• Assisting with general tasks and administration or Ad-hoc tasks and problems.
• Improving helpdesk turnaround time and escalation of any issues and calls.
• Ensure prompt feedback to all calls assigned and do follow ups with users.
• Assisting with uptime and monitoring of the IT infrastructure
• Assisting with the Helpdesk function logging and maintaining all support calls
• End user support queries
• Maintaining company hardware assets using asset management tools and processes.
• Setup hardware devices for users. (PCs laptops, Tablets, Mobile devices)
• Repair laptops diagnose for hardware faults and provide assessment.
• Repair laptops upgrade, install or swop internal components or parts.

Minimum Requirements

• Grade 12
• CompTIA A+ Essential
• CompTIA N+ or IT Diploma, MCITP or MSCE 2012 (Desktop Engineer) (Current to within 18 months) will be an advantage.
• Any Manufacturer "repair" certification (hardware related) (Apple, Lenovo, HP, Dell, etc) will be advantageous or 3 years hand on repair experience essential.
• 3 years experience with exposure to IT systems in an environment with 60 or more users.
• Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP.
• Basic understanding of network services, e.g. email / internet / firewall / Proxy
• Advanced knowledge of Microsoft Windows client operating systems (Windows 8,1 & 10)
• Above average knowledge of commonly used applications (Office 2013/16/ Office 365, Internet Explorer/Firefox, Chrome)
• Highly advanced computer literacy
• Mobile device troubleshooting- iOS and Android.
• Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals)
• Detailed knowledge and hands on experience of repairing laptops (Essential)
• Knowledge and hands on experience of repairing tablets (Advantageous)
• Hands on experience with end user support.

Job Skills

• Client liaison and customer service principles (Must be patient when dealing with difficult customers)
• Time management
• Teamwork
• Ability to multitask
• Excellent organisational and interpersonal skills
• Must have
  
  https://www.jobplacements.com/Jobs/D/Desktop-Support-Technician-662292-Job-Search-01-30-2026-00-00-00-AM.asp?sid=gumtree