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Salesforce Service Cloud Business Analyst

16 days ago27 views
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General Details
Location:
Greyville, Durban City
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Key Responsibilities:
  • Partner with product owners and business users to understand requirements and translate them into clear user stories, acceptance criteria, and solution designs.
  • Act as the Service Cloud functional SME, guiding teams on leveraging key Salesforce capabilities.
  • Facilitate workshops and create detailed documentation from business requirement specs to process flows and work breakdown structures.
  • Work within Agile/Scrum teams to manage backlogs, support sprint planning, and ensure timely delivery.
  • Contribute to testing and quality assurance efforts, including user acceptance testing.
  • Support change management initiatives related to digital transformation.
  • Continuously identify opportunities to enhance business value and improve systems and processes.
Requirements:
  • 47 years experience as a Business Analyst, with at least 3 years of Salesforce Service Cloud project experience.
  • Strong understanding of case management, Omni-Channel routing, Service Console, automation (flows/AI), and multi-channel engagement tools.
  • Proficiency in Agile methodologies, including writing detailed user stories and managing sprints.
  • Working knowledge of Confluence, Jira, Miro, or similar tools.
  • Excellent communication and stakeholder management skills, with the ability to explain complex ideas to both technical and non-technical audiences.
Qualifications/ Nice-to-have:
  • Bachelors degree or diploma in Information Systems, Business Analysis, or related field.
  • Salesforce certifications such as Service Cloud Consultant, Business Analyst, or Platform Administrator.
  • Financial services industry experience.
  • Experience with Financial Services Cloud (FSC) or exposure to other Salesforce Clouds (Sales, Experience, Data 360).

https://www.executiveplacements.com/Jobs/S/Salesforce-Service-Cloud-Business-Analyst-1237769-Job-Search-11-10-2025-04-06-58-AM.asp?sid=gumtree
Id Subtitle 1342380474
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Executive Placements
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