Senior Business Analyst

We are seeking a Senior Business Analyst to support the evolution of our omni-channel commerce capability, delivering a seamless and unified customer experience across online (web), mobile applications, and in-store environments.

The successful candidate will play a key role in enabling end-to-end customer journeys, integrating digital and physical retail channels, and supporting the delivery of scalable, customer-centric commerce solutions.

Key Responsibilities

Omni-Channel Commerce Delivery

• Analyse, design, and optimise end-to-end customer journeys across:
• • E-commerce (web)
  • Mobile applications
  • In-store (POS and retail systems)
• Support initiatives such as:
• • Click & Collect
  • Returns & exchanges across channels
  • Stock visibility and fulfilment optimisation
  • Loyalty and promotions integration

Business Analysis & Requirements

• Elicit, document, and manage business and functional requirements
• Translate business needs into user stories, process flows, and acceptance criteria
• Facilitate workshops with stakeholders across business, product, and technology teams
• Perform gap analysis, impact assessments, and solution evaluation

Systems & Integration

• Work closely with engineering teams on:
• • API integrations
  • Microservices and backend systems
  • POS and store systems integration
• Ensure alignment between digital platforms and retail operations

Stakeholder Engagement

• Collaborate with:
• • Product Owners
  • UX/UI Designers
  • Developers and Architects
  • Retail and Operations teams
• Act as a bridge between business and technical teams

Testing & Delivery Support

• Support UAT planning and execution
• Validate solutions against business requirements
• Ensure quality and alignment throughout the SDLC

Minimum Requirements

Experience

• Minimum 7+ years experience as a Business Analyst
• Proven experience in:
• • E-commerce / digital commerce platforms
  • Omni-channel retail environments
• Experience delivering customer-facing digital solutions

Domain Knowledge (Essential)

• Strong understanding of:
• • Retail and customer journeys
  • Omni-channel commerce models
  • Digital product environments

Technical Exposur