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Shopper and Category Manager – FMCG Retail Cape Town Foreshore

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The Category & Shopper Marketing Team aims to be a trusted expert group central to driving both short-term and long-term category growth in confectionery by providing strategic solutions rooted in a deep understanding of consumer and shopper needs. The team assists Revenue Growth Management (RGM) initiatives, including strategic pricing and promotional analysis, to maximize revenue, profitability, and market share. By leveraging data-driven insights and advanced analytical tools like MS Excel, Power BI, and Circana/Nielsen, the team optimizes category strategies and collaborates cross-functionally with Sales, Marketing, and Finance to ensure alignment with business goals. With a results-oriented approach, the team drives innovation, influences key stakeholders, and ensures sustainable growth through effective pricing, promotion, and category management strategies.Responsibility:Key Responsibilities • Shopper & Category Insights Leadership Lead initiatives from development to completion, aligning with category vision and driving shopper conversion. o Lead Category Vision & Drivers to influence retail partners. o Develop category & shopper insights for GPD planning and segment challenges. o Lead workshops to align Marketing, Customer Marketing, and Sales teams on seasonal plans. • Cross-Functional Projects Elevate retail influence by leveraging research and insights. o Manage research and insights for category development. o Collaborate on in-store activation initiatives with customer marketing. • Annual Planning Contribution Provide shopper insights for new product strategies and long-term planning. o Support Marketing with strategies for new products and brand initiatives. o Ensure strategies are integrated into long-term category and brand plans. o Develop category & shopper insights for SPD planning and segment challenges. • Pricing Strategy Execute pricing strategies to optimize revenue, profitability, and market share. o Conduct regular reviews of price elasticity, competitive pricing, and customer segmentation. o Collaborate on OBPPC and continuously refine pricing strategies through innovation. • Promotion Effectiveness Optimize promotional strategies and ensure alignment with cross-functional teams. o Develop optimal promotion strategies for key customers/channels. o Align with sales, marketing, and finance on promotion KPIs. o Conduct post-promotion analysis and refine plans using a test-and-learn approach. • Gross to Net Spend Analysis Guide RGM analysts in tracking trade promotion policies and evaluating event ROI. o Provide guidance on trade spend evaluations and help project sales trade spend liability at key milestones. • Merchandising Strategy Optimize shelving initiatives through planograms, guidelines, and training. o Oversee space management, product image libraries, and Circana data updates. • Collaboration Work closely with field sales, marketing, and finance to ensure cohesive strategy execution. • Team Leadership Foster cross-functional collaboration and data system training to drive category growth. o Build effective relationships with Sales and Marketing teams. o Lead team alignment to business objectives and streamline processes. Requirements • Proven expertise in Category Management and shopper/consumer/market insights. • Strong financial acumen and data interpretation skills. • Revenue Growth Management (RGM) experience within the CPG industry (advantageous). • Deep understanding of competitor dynamics, brand strategies, and category growth drivers. • Demonstrated leadership with a results-driven approach. • Effective communicator with the ability to influence at all levels, internally and externally. • Ability to inspire change and create a new vision within the sales organization. • Lead complex quantitative analyses to drive decision-making. • Ability to develop customized category plans and evaluate them in-store. • Strong time management and organizational skills to manage competing priorities. • Proven ability to work across departments and collaborate effectively. • Self-starter with high initiative, able to drive projects independently under pressure. Qualifications/experience • BComm Degree or suitable tertiary qualification • Previous experience in a customer-facing Category Management role, FMCG environment (minimum 5 years) • Prerequisites include advanced skills & working knowledge of external market data software and space planning software (DotActiv) • Advanced proficiency in MS Excel, Power BI, Circana, and Nielsen Email cv to marlene@servicesolutions.co.za Consultant Name: Marlene Smith

Service Solutions

Foreshore

Corporate Receptionist and Junior Office Manager

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Our client, and international premium retailer with HO in CT is seeking to employ a Receptionist and junior office manager to join their team Reception & Front-of-House • Act as the first point of contact for all visitors, clients, and stakeholders in a professional and welcoming manner • Manage a busy switchboard, screening and directing calls efficiently • Receive, log, and distribute mail, couriers, and deliveries • Maintain a polished reception area aligned with corporate brand standards • Coordinate visitor access, sign-ins, security protocols, and meeting room bookings Administrative Support • Provide general administrative support to Head Office and senior management • Manage diaries, meeting schedules, boardrooms, and video conferencing setups • Prepare correspondence, reports, presentations, and meeting packs • Maintain accurate filing systems (digital and physical) • Capture, update, and manage data on internal systems Junior Office Management • Assist with the day-to-day running of the Head Office environment • Coordinate office supplies, stationery, and consumables; manage stock levels • Liaise with service providers (cleaning, IT, maintenance, security, couriers) • Log and follow up on maintenance issues and office repairs • Support onboarding of new employees (access cards, workstations, welcome packs) Finance & Procurement Support • Process purchase orders and supplier invoices for office-related expenses • Assist with expense tracking and cost control for office operations • Maintain supplier records and assist with procurement administration People & Culture Support • Assist HR with administrative tasks such as leave records, training schedules, and employee documentation • Support internal events, staff functions, and corporate initiatives • Promote a professional, organised, and positive office culture Compliance & Confidentiality • Handle sensitive information with discretion and professionalism • Ensure compliance with company policies, health & safety, and POPIA requirements • Support audits and internal controls related to office administration General • Proactively identify opportunities to improve office efficiency and processes • Provide ad-hoc administrative support as required Main requirements Grade 12 Previous relevant experience – 5 -7 years Excellent communication skills PC literacy Clear reference and background checks Please email cv to marlene@servicesolutions.co.za Consultant Name: Marlene Smith

Service Solutions

Foreshore

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