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Senior Support Engineer
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5 months ago498 views
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General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Critical Requirements on Skills, Experience & Qualifications
Overview of the position
- Matric or Grade 12 Essential
- 5 years of solid technical experience in LAN, End User devices and PCs, Microsoft
- Microsoft MCSA 2016 or Equivalent
- Extensive experience supporting Microsoft Exchange 2010 or higher
- Extensive experience supporting Active Directory
- Minimum 3 years supervisor experience
- ITIL v2 Foundation experience
- Extensive experience supporting multi-Vendor Hardware and Software platforms
- Self-starter with a proven track record and contactable references
- Essential Own reliable transport and drivers license
Overview of the position
- Provides the first point of contact for technical assistance
- Conduct selective proactive checks, with the express intention of ensuring service delivery
- Manage Call queues
- Manage escalations
- Manage customer experiences and contact
- Desk bound
- Reporting and measurement of activities
- Maintains and manage Assets and Stock
https://www.executiveplacements.com/Jobs/S/Senior-Support-Engineer-1198805-Job-Search-06-30-2025-04-35-53-AM.asp?sid=gumtree
Id Subtitle 1328390557
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Executive Placements
Selling for 10+ months
Total Ads4.83K
Active Ads4.83K
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4.83KTotal Ads
9.46MTotal Views
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Technical Requirements:Solid understanding of LAN and WAN networks, including technologies such as MPLS and SD-WAN.Intermediate knowledge of wireless solutions (e.g., Cisco, Unifi, Ruckus, or similar).Hands-on experience with network hardware, including routers and switches.Strong understanding of core network protocols: TCP/IP, ACLs, VPNs, Switching, STP, VRRP.Knowledge of dynamic routing protocols such as BGP, OSPF, and EIGRP.Ability to conduct network checks, use monitoring tools effectively, and respond to alerts.Ability to implement policies aligned with industry best practices.Strong documentation skills with the ability to maintain accurate and clear technical records.Familiarity with common network monitoring tools and protocols.Core Competencies:Strong analytical thinking and solid numeracy skills.Collaborative team player with excellent interpersonal abilities.Effective communicator in small group environments.Able to work independently and manage multiple priorities.Passionate, driven, and committed to producing high-quality work.Able to assess issues logically, seek assistance where necessary, and escalate appropriately.Key Responsibilities:Collaborate with third-party vendors to resolve technical issues.Participate in an on-call rotation when required.Work closely with internal and external teams to ensure operational efficiency.Keep management updated regarding network or service-related issues.Understand common security vulnerabilities, threats, and attack vectors.Continuously update skills and pursue relevant certifications.Provide consistent and reliable service in a fast-paced, dynamic environment.Minimum Requirements:Degree or diploma in Networking, Communications Networks, or N+ certification.24 years professional experience within an ISP or MSP environment.Preferred / Advantageous Certifications:Updated ITIL certification.CCNA, CCNP, MTCNA, or equivalent security certification.Fortinet, Sophos, or equivalent security systems certification.
https://www.jobplacements.com/Jobs/J/Junior-Network-Engineer-1244691-Job-Search-12-04-2025-10-37-24-AM.asp?sid=gumtree
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