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Senior Support Engineer

5 months ago498 views
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General Details
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Critical Requirements on Skills, Experience & Qualifications
  • Matric or Grade 12 Essential
  • 5 years of solid technical experience in LAN, End User devices and PCs, Microsoft
  • Microsoft MCSA 2016 or Equivalent
  • Extensive experience supporting Microsoft Exchange 2010 or higher
  • Extensive experience supporting Active Directory
  • Minimum 3 years supervisor experience
  • ITIL v2 Foundation experience
  • Extensive experience supporting multi-Vendor Hardware and Software platforms
  • Self-starter with a proven track record and contactable references
  • Essential Own reliable transport and drivers license

Overview of the position
  • Provides the first point of contact for technical assistance
  • Conduct selective proactive checks, with the express intention of ensuring service delivery
  • Manage Call queues
  • Manage escalations
  • Manage customer experiences and contact
  • Desk bound
  • Reporting and measurement of activities
  • Maintains and manage Assets and Stock

Id Subtitle 1328390557
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Executive Placements
Selling for 10+ months
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