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Helpdesk / 1st Line Support
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General Details
Location:
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
Minimum requirements:
Consultant: Tamsyn Best - Dante Personnel Centurion
- Mann the helpdesk and troubleshoot on basic networking and desktop queries
- 2+ years experience in a similar role
- N+ or A+ or Microsoft qualifications would be an advantage
Consultant: Tamsyn Best - Dante Personnel Centurion
https://www.jobplacements.com/Jobs/H/Helpdesk-1st-Line-Support-1263461-Job-Search-02-17-2026-10-30-50-AM.asp?sid=gumtree
Id Subtitle 1350063183
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Job Placements
Selling for 1 year
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Active Ads5.07K
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Key Responsibilities:Desktop & End-User SupportProvide first and second-line technical support for desktop, laptop, and mobile devicesTroubleshoot and resolve hardware, software, and connectivity issues across Windows, macOS, and Linux operating systemsManage user account creation, modifications, and access permissionsInstall, configure, and maintain desktop applications and software updatesDocument support tickets with detailed resolution steps and maintain accurate recordsNetwork & Infrastructure SupportSupport and maintain Meraki-based LAN and WiFi infrastructureAssist with network troubleshooting, including connectivity issues and performance optimizationMonitor network health and respond to alertsCloud & Application SupportProvide support for Azure cloud-hosted services and infrastructureTroubleshoot and resolve issues with in-house developed applicationsWork closely with the development team to report bugs and assist with application testingSupport application deployments and updates across various platformsGeneral IT OperationsParticipate in IT projects and infrastructure improvementsContribute innovative ideas for process improvements and automationAssist with IT asset management and inventory trackingRequired Qualifications:Technical SkillsBasic understanding of Windows, macOS, and Linux operating systems, Office 365 ApplicationsFundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs)Familiarity with cloud platforms, particularly Microsoft Azure (or willingness to learn)Basic troubleshooting and diagnostic skillsUnderstanding of Active Directory and user management principlesEducation & ExperienceRelevant IT qualification (diploma, degree, or certification) OR1-2 years of experience in a helpdesk or IT support roleCertifications such as CompTIA A+, Network+, or Microsoft certifications are advantageousPersonal AttributesSelf-motivated and proactive - able to work independently without constant supervisionGo-getter mentality - takes initiative and seeks out solutions rather than waiting for directionInnovative thinking - brings fresh ideas and creative approaches to problem-solvingHard-working and dedicated - committed to delivering excellent service and going the extra mileFast learner - eager to acquire new skills and adapt to evolving technologiesStrong communication skills - able
https://www.executiveplacements.com/Jobs/D/Desktop-Support-Specialist-1262286-Job-Search-02-13-2026-04-14-51-AM.asp?sid=gumtree
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Executive Placements
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