Head of Solutions & Services Architecture & Implem

In order to be considered the following is required:

• TOGAF 9 Certification
• Solutions Development Life Cycles
• Solutions Development Architecture
• ITIL v4 Expert Certification
• AWS / Azure Cloud Certifications
• Certified Information Systems Security Professional (CISSP) – desirable
• Project Management Professional (PMP) or PRINCE2 – desirable
• Minimum of 10 years' experience in IT solutions architecture, service implementation and operational delivery
• Proven expertise managing large-scale enterprise architecture implementations and multi-vendor integrations
• Deep technical expertise in AIOps frameworks, cloud technologies, observability platforms and IT automation
• Demonstrated proficiency in solution design and delivery leveraging platforms such as ScienceLogic SL1, ServiceNow and OpenTelemetry

Frameworks & Methodologies:

• Enterprise Architecture: TOGAF, Zachman
• Service Management: ITIL 4, SIAM
• Governance: COBIT, ISO 20000, ISO 27001
• DevOps / CI-CD: SAFe Agile, Scrum
• Automation: Infrastructure as Code (IaC), Terraform, Ansible
• AIOps & Observability: OpenTelemetry, Prometheus, ScienceLogic

Duties & Responsibilities:

Solutions & Services Architecture Strategy:

• Operationalize strategic technology roadmaps and solution blueprints developed by the CTO’s Eco System Development team
• Implement solution architecture principles and best practices ensuring operational consistency and scalability
• Manage technology governance forums to oversee solution architecture decisions and ensure alignment with strategic objectives

IT and AIOps Solutions Design:

• Develop detailed enterprise solution architectures for cloud, hybrid IT and on-premise environments based on CTO guidelines
• Integrate and optimize technology platforms such as ScienceLogic SL1, ServiceNow, PagerDuty and similar AIOps tools
• Design and implement advanced observability and monitoring frameworks leveraging OpenTelemetry, Prometheus and other AI-driven solutions

Service Architecture & Design Alignment:

• Align solution implementations closely with IT Service Management (ITSM) and operational service delivery frameworks
• Enforce Service Integration and Management (SIAM) standards ensuring multi-vendor service architectures are cohesive and operationally efficient
• Develop detailed service blueprints guiding standardized implementation practices across all service projects

Technology Implementation Governance:

• Oversee technology selection and vendor evaluations consistent with strategic architecture frameworks set by the CTO
• Ensure solution implementations strictly comply with ITIL, ISO 20000,
  
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