Desktop Support Engineer

Based in Pretoria East
I dont have a job spec, but I think lets use the following as a guideline
IT support function that handles both the infrastructure (Networks, servers, etc.) and the end-user devices (desktops, laptops, printers) within an organization.
This includes tasks like installing, configuring, and maintaining hardware and software.
Troubleshooting technical issues.
Providing user training and ensuring the smooth operation of the IT environment.

More detailed outline you can use
Network Support:

• Hardware: Managing network devices like routers, switches, firewalls, and servers.
• Software: Supporting network operating systems, VPNs, and other network-related software.
• Connectivity: Ensuring users can access the network and other resources.
• Troubleshooting: Diagnosing and resolving network-related issues, such as slow speeds, connectivity problems, and security vulnerabilities.
• Security: Implementing and maintaining network security measures to protect against threats.

Desktop Support:

• Hardware: Supporting desktops, laptops, and peripheral devices (printers, scanners, etc.).
• Software: Installing, configuring, and troubleshooting software applications.
• Operating Systems: Managing and supporting operating systems like Windows, macOS, and Linux.
• User Support: Providing assistance to end-users with their computers and software.
• Account Management: Managing user accounts, passwords, and permissions.