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Wintel & Virtualisation Engineer
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General Details
Description
Key Responsibilities
Infrastructure Management- Install, configure, maintain, and support Windows Server environments
- Manage Active Directory, DNS, DHCP, Group Policy, and file services
- Perform patching, upgrades, and system hardening
- Monitor server performance and capacity planning
- Deploy and manage virtual environments (VMware, Hyper-V, Nutanix, etc.)
- Provision virtual machines and manage resource allocation
- Implement high availability, clustering, and disaster recovery solutions
- Perform backups, restores, and snapshot management
- Apply security best practices and hardening standards
- Manage user access, permissions, and policies
- Support audits and compliance requirements
- Develop scripts (PowerShell) to automate tasks
- Improve system performance and reliability
- Identify opportunities for cost and resource optimisation
- Provide 2nd/3rd line support
- Diagnose and resolve server and virtualisation issues
- Root cause analysis and documentation
- Participate in on-call rotation when required
- Participate in infrastructure projects and upgrades
- Maintain system documentation and diagrams
- Collaborate with network, security, and cloud teams
Key Competencies
- Strong troubleshooting skills
- Attention to detail
- Excellent communication
- Ability to work under pressure
- Team player
- Strong documentation skills
https://www.jobplacements.com/Jobs/W/Wintel--Virtualisation-Engineer-1250387-Job-Search-01-12-2026-04-23-19-AM.asp?sid=gumtree
Id Subtitle 1346667912
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Key ResponsibilitiesClient Ownership & SLA DeliveryAct as the primary technical contact for assigned SLA clientsTake ownership of incidents, requests, and problems for those clientsEnsure tickets are handled in line with contractual SLAs and internal KPIsProactively communicate with clients regarding progress, delays, and resolutionsTechnical Support (Tier 2 / Intermediate)Provide remote and occasional onsite support for:Windows 10 / 11 desktops and laptopsMicrosoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint basics)Azure AD / Entra ID user management (users, groups, MFA, password resets)Endpoint security tooling (AV, EDR, BitLocker, MFA enforcement)Printers, scanners, and peripheral devicesBasic networking (IP addressing, DHCP, DNS fundamentals, Wi-Fi, VPN access)Ticket Management & EscalationTriage, investigate, and resolve support tickets independently where possibleEscalate server-related or advanced infrastructure issues to internal specialist teamsWork closely with junior helpdesk agents by delegating and reviewing suitable tasksClient Relationship & Service ImprovementBuild trusted working relationships with client stakeholdersVendor / Supplier management and engagement with third parties to support their SLAclients.Identify recurring issues and recommend improvements or preventative actionsAssist account management with technical input for renewals, changes, and upgradesDocumentation & ProcessMaintain accurate client documentation (network diagrams, user notes, configurations)Update internal knowledge base and client records as requiredFollow and contribute to internal ITIL-aligned service processesMinimum RequirementsMatric and IT qualification (degree/diploma)Location: Must reside in Cape Town or surrounding areas and possess a valid driverslicense.Strong working knowledge of Microsoft 365 administrationSolid Windows desktop support experienceExperience supporting SME environmentsGood understanding of basic networking conceptsStrong customer-service and communication skillsCommunication: Strong written and verbal communication skills in English.Professionalism: Well-presented, confident, and able to engage effectively with clientsOrganizational Skills: Detail-oriented, diligent, and able to perform under pressure.Team Player: Ability to collaborate while also working independently.Desirable skillsExperience working in an SLA-driven environmentExposure to Azur
https://www.executiveplacements.com/Jobs/S/SLA-Account-Manager-1250563-Job-Search-01-12-2026-10-12-07-AM.asp?sid=gumtree
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