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Tier 2 Systems Support Technician, Western Cape
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General Details
Description
Applicants are required to meet the following criteria:
- Grade 12
- CompTIA A+, N+ (or similar IT qualification)
- MTCNA and/or MTCRE (advantageous)
- 2-5 years Service Desk & Network Support experience essential
- Experience with VoIP
- Basic OSPF & routing knowledge
The successful applicant would be responsible for, but not limited to:
- 2nd level fault/ticket management
- Network & alert monitoring (Dude/UNMS/DataTill)
- Manage escalations & meet SLA requirements
- Advance troubleshooting (Voice/IP Services)
- Incident & fault management
- Internal IT support & management services (Meraki/Unifi)
- Escalation point for Tier 1 Technicians
https://www.jobplacements.com/Jobs/T/Tier-2-Systems-Support-Technician-Western-Cape-1273903-Job-Search-03-20-2026-04-34-21-AM.asp?sid=gumtree
Id Subtitle 1352701514
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Job Placements
Selling for 1 year
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Job Requirements:Appropriate IT Diploma and or Qualification including MCSE, MCITP, A+, N+ qualification (for Tier 2)A minimum of 5 years experience in IT with a solid background in IT supportStrong IT background (technical & future trends)Information Technology, including all technical infrastructure, bare servers and networking, systems, processes, desktop security, desktop, remote, cloud computing, hosting, web services, hardware, software, and multiple devices (e.g., PCs, Macs, mobile devices).Technical troubleshooting and problem resolutionCustomer ExperienceCustomer Relationship ManagementExecution & Results OrientationRelationship Management & Conflict ResolutionNetworkingLearning AgilityManagement Information & ReportingAttention to detailSolution orientation / Problem SolvingProcess orientationJob Duties:A Tier 2 IT support engineer is responsible for handling escalated technical issues that Tier 1 support cannot resolve, providing more advanced troubleshooting, and resolving complex IT problems.Contribute to IT infrastructure maintenance and upgrades, which may involve hardware, software, and network support.Involved in client site visits and support.Advanced Troubleshooting: Addressing complex IT issues escalated from Tier 1, requiring in-depth knowledge and experience.Technical Support: Providing support for hardware, software, network, and system-related problems.Issue Resolution: Diagnosing and resolving escalated incidents and service requests.Infrastructure Maintenance: Performing hardware and software installations, upgrades, and maintenance.Client Site Support: Potentially visiting and supporting clients in person.Collaboration: Working with other IT professionals to ensure smooth operations.Documentation: Maintaining records of installations, configurations, and support activities.Urgency and Urgency: Addressing incidents with a sense of urgency, regardless of the incident level.End-User Support: Providing support to end-users, resolving their IT problems and providing solutionsSalary:R22,000 - R25,000 per month (Based on your experience)How to apply:
https://www.executiveplacements.com/Jobs/L/L2-Engineer-X-2-1273892-Job-Search-03-20-2026-04-33-41-AM.asp?sid=gumtree
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