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Tier 2 Systems Support Technician, Western Cape
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23 hours ago10 views
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General Details
Description
Applicants are required to meet the following criteria:
- Grade 12
- CompTIA A+, N+ (or similar IT qualification)
- MTCNA and/or MTCRE (advantageous)
- 2-5 years Service Desk & Network Support experience essential
- Experience with VoIP
- Basic OSPF & routing knowledge
The successful applicant would be responsible for, but not limited to:
- 2nd level fault/ticket management
- Network & alert monitoring (Dude/UNMS/DataTill)
- Manage escalations & meet SLA requirements
- Advance troubleshooting (Voice/IP Services)
- Incident & fault management
- Internal IT support & management services (Meraki/Unifi)
- Escalation point for Tier 1 Technicians
https://www.jobplacements.com/Jobs/T/Tier-2-Systems-Support-Technician-Western-Cape-1272517-Job-Search-03-17-2026-04-34-04-AM.asp?sid=gumtree
Id Subtitle 1352426359
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Job Placements
Selling for 1 year
Total Ads4.62K
Active Ads4.62K
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Skills / Requirements:Bilingual, with the ability to communicate confidently with clients telephonically and face to faceClear, open, and professional communication skillsPresentable with a professional appearance and dress senseWillingness to learn our product setup, configuration, and fault-finding processesValid drivers license is compulsoryQualification in Electronic Engineering or MechatronicsResponsibilities:Provide technical support to clients via email, WhatsApp, and telephoneAssist clients with product setup and troubleshootingPerform fault finding on devices and help resolve technical issues efficientlyDeliver professional and helpful client service at all times
https://www.executiveplacements.com/Jobs/T/Technical-Support-Technician-1271092-Job-Search-03-12-2026-04-07-58-AM.asp?sid=gumtree
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Executive Placements
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