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Support Technician
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9 days ago335 views
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General Details
Description
- Manage, maintain and repair IT systems
- Maintain the company's computer services and equipment
- Provide guidance and best practices to Junior Support Technicians
- Build partner relationships with client and be trusted IT Advisor
- Ensure that contracted customer Service Level Agreements are met (resolved)
- Ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
- Ensure that calls are logged retrospectively if no call was logged for work completed (No ticket No Ride)
- Ensure that calls are checked and updated with the latest updates until call closure
- Ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction measurement for internal support
- Administer User and Computer accounts, as well as Group membership in AD
- Perform various tests on all hardware platforms and networks and document all operating system software
- Practice Expert knowledge on Preventative Maintenance
- Coordinate with Internal IT staff and customer to resolve technical issues and escalate same if required
- Identify and resolve all hardware and software issues
- Installing, Configuring and Updating required hardware and software
- Troubleshooting and diagnosing to detect and solve technical problems
- Design and perform various tests on applications according to required standards
- Maintain and develop all user applications and define specifications based on client requirements
- Ensure that best practices are adhered to
- Ensure that Standard Operation Procedures are followed
- Provide input to the Monthly Operations Report
- Ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users
- Backup Engineers for customers and support staff where required
- Manage requests/calls escalated to Vendors and 3rd Parties
- Train employees to analyse and repair all product failures and analyse customer requirements.
- Ensure adherence to all Company processes, policies, and procedures as per prescribed compliance
- Ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework.
- CompTIA A+ certification
- CompTIA N+ certification
- ITIL Foundation Certification
https://www.jobplacements.com/Jobs/S/Support-Technician-1242046-Job-Search-11-25-2025-04-04-03-AM.asp?sid=gumtree
Id Subtitle 1342961778
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Wea are sourcing for a Service Desk Technician role. Service Desk Technician Role SpecificationKey ResponsibilitiesFirst and second-Level IT SupportProvide prompt assistance to users, troubleshooting and resolving technical challenges.Respond to queries via ticketing systems, email, or remote tools such as Microsoft Teams.Device & Security ManagementConduct routine device security checks to ensure compliance with IT security protocols.Safeguard sensitive organizational information by upholding confidentiality and data security standards.Network & Connectivity TroubleshootingDiagnose and resolve issues with data, voice, and printer ports.Take corrective action to restore connectivity and minimize downtime.User Guidance & DocumentationDeliver clear, step-by-step instructions to users via phone or remote assistance tools.Accurately document support interactions, resolutions, and system updates in the ticketing system. Incident ManagementManage and prioritize incidents, escalating effectively when necessary.Ensure timely resolution of technical issues to maintain service continuity.Workspace & Meeting SupportSet up and configure workspaces, including hardware such as screens, docking stations, and telephones.Support meeting and boardroom setups, ensuring all technologies function properly.Hardware MaintenanceMaintain and repair IT equipment including laptops, desktops, and peripherals (keyboards, screens, docking stations).Monitor and manage IT inventory to ensure availability of required hardware and tools.Collaboration & Process ImprovementWork closely with IT team members to develop and implement process improvements.Enhance the end-user experience through proactive support and innovation.Professional StandardsUphold the company Code of Conduct and adhere to organizational standards in all activities.
https://www.executiveplacements.com/Jobs/S/Service-Desk-Technician-1244252-Job-Search-12-03-2025-04-25-17-AM.asp?sid=gumtree
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