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Service Desk Agent
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General Details
Description
We are searching for a Jnr Service Desk Engineer to join our team in Cape Town. Bring your IT expertise, strong relationship-building skills, and a proactive mindset to a dynamic environment.
Requirements:
- Higher professional education
- Ability to building strong relationships with others and desire to work in a team environment
- Knowledge of databases and IT systems
- 2-4 years of work experience
- Understanding Finance is a plus
- Fluent in English
- Pro-active worker, hands on mentality
- Works well in changing environment
- Excellent analytical and abstract reasoning skills
- Organized and structure way of working
- Being able to communicate with all levels in the organization
- Improvement focussed
- Systematic / eye for detail
- Good sense of humour
- Eager to learn and develop
https://www.jobplacements.com/Jobs/S/Service-Desk-Agent-1247081-Job-Search-12-16-2025-02-00-15-AM.asp?sid=gumtree
Id Subtitle 1344710390
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Job Placements
Selling for 11+ months
Total Ads3.43K
Active Ads3.43K
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Were seeking a Senior Business Analyst to join our team. The successful person will be based in one of the hubs of South Africa (ideally Cape Town or Johannesburg). The position will be for an initial 12 month contract. Experience within the Financial Services industry will be beneficial.What youll do:Consult to various clients, and their stakeholders, to understand their value chain, structure, functions, and products and/or services.Building and maintaining strong relationships with clients and acting as a consultant on the projects or applications.Challenge the business in their thinking, especially to understand the intent of the business requirement.With little supervision, elicit, gather, analyse, document, validate and communicate business requirements (User Stories and Acceptance Criteria)Write clear and concise user stories, epics, and features aligned with the INVEST principles to support effective agile development.Collaborate with the business to build and maintain a well-prioritized backlog, ensuring delivery teams have a continuous flow of valuable work.Conduct in-depth product analysis by developing strong knowledge of the existing product and identifying opportunities for improvement and innovation.Your expertise:Experienced with Scrum Principles in an Agile Environment.Proven project experience in writing user stories, epics, features, in line with the INVEST principles of agileAt least 7 years’ experience in Business Analysis across a custom software development environment.Exposure to systems analysis would be beneficial.Beneficial if you have a technical understanding of development (if you were an ex-developer, even more beneficial).At least 3 years’ experience in Agile ProjectsWorking knowledge of (OAS) Open API specification 2.0 and 3.0Able to read and interpret JSON and XML filesAble to understand and work using the Behaviour Driven Development (BDD) & Test-Driven Development (TDD) approach for new requirements that require development.Qualifications:Formal qualification such as a B. Com or BSc, diploma or certification (IIBA or similar)Personal Attributes: A proven ability to work across multiple project teams at a given timeDemonstrated ability of high levels of communication skills – both verbally and writtenStrong problem solving, communication and presentation skillsAbility to work under pressure towards predetermined/ established business objectives
https://www.executiveplacements.com/Jobs/S/Senior-Business-Analyst-1243036-Job-Search-11-28-2025-02-00-15-AM.asp?sid=gumtree
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