Please note that our Terms & Conditions and Privacy Notice are applicable.
Back to search (Western Cape > Cape Town > Jobs > IT & Tech Jobs > Find Software & Web Developer Jobs> ad 1353471151)
Someone beat you to it!
Unfortunately, another Gumtree user is in the process of purchasing this item. Check back later in case they've changed their mind, or click the button below to browse more Pay Online Securely listings.
Junior to Intermediate Helpdesk Engineer
1 Photo(s)
1 day ago29 views
Ad Saved to My List
View and manage your saved ads in your account.
Share
WhatsApp
Facebook
Messenger
Twitter
Copy URL
Email
Report Ad
Report This Ad
Reason for Reporting
Email Address
(Required)
Message
(Optional)
Report Ad
By clicking "Report" you accept the Gumtree Terms and Conditions.
General Details
Description
Key Responsibilities:
Job Experience and Skills Required:
Apply now!
- Serve as the senior escalation point for complex technical incidents across endpoints, identity and access management, VPN/ZTNA, network routing, and cloud-connected services.
- Lead automation initiatives to reduce repetitive service desk tickets and improve operational efficiency, leveraging tools, such as Intune, PowerShell, Autopilot, and workflow automation platforms.
- Manage and enhance secure access controls through Microsoft Entra ID, conditional access policies, and Microsoft 365 security configurations, to ensure strong identity and device protection.
- Support hybrid network environments, including the design, troubleshooting, and optimisation of Azure hub-and-spoke architectures and FortiGate VPN/ZTNA connectivity.
- Resolve escalated security incidents, including suspected account compromise, MFA-related anomalies, and email quarantine or security escalations.
- Provide technical leadership during incidents and outages, responding effectively under pressure and guiding teams toward rapid resolution.
- Drive operational improvements by developing runbooks, improving support processes, and implementing automation strategies that enable faster resolution by L1 and triage teams.
Job Experience and Skills Required:
- 5+ years' experience in IT operations / support with at least 2-3 years in a senior capacity
- Strong Azure and Entra ID skills, including hybrid identity, role-based access control, and conditional Access policies
- Solid knowledge of endpoint management with Intune and Autopilot for both Windows and macOS devices
- Hands-on troubleshooting experience with FortiGate VPN/ZTNA and general networking (routing, DNS, wifi, and Vlans)
- Proficiency with PowerShell scripting or similar tools for automation and bulk actions
- Working knowledge of Microsoft 365 E5 Stack (Defender for Endpoint, Purview, and Compliance tools - advantageous)
Apply now!
https://www.jobplacements.com/Jobs/J/Junior-to-Intermediate-Helpdesk-Engineer-1276399-Job-Search-03-30-2026-00-00-00-AM.asp?sid=gumtree
Id Subtitle 1353471151
View More
Job Placements
Selling for 1 year
Total Ads4.83K
Active Ads4.83K
Professional Seller
This seller has registered a Gumtree business account which allows them to qualify as a professional seller.To grow your business with Gumtree read more
Seller stats
4.83KTotal Ads
21.95MTotal Views
Contact Job Placements
Message
(4006)
Name
(Optional)
Email Address
(Optional)
Phone
(Required)
Upload CV(Optional)
DOC or PDF only max 2 MB file size
Send Message
By clicking "Send" you accept the Terms & Conditions and Privacy Notice and agree to receive newsletters and promo offers from us.
Related Ads
1
ENVIRONMENT:PROVIDE incident and service request management, 2nd Line troubleshooting and supporting endpoint/application rollouts as the next Senior Support Engineer wanted by a dynamic Internet Service & Network Specialist. You will maintain accurate ITSM records and knowledge documentation in line with organisational standards and audit requirement. Support typically includes (where applicable): user endpoints (laptops/desktops/cell phones/tablets), standard and non-standard corporate applications, collaboration tooling, printers/peripherals, user access and authentication issues, device provisioning and software deployments, and meeting room / AV support. DUTIES:Incident & Service Request Management -Provide first- and second-line support by diagnosing and resolving end-user hardware/software/application issues, managing service requests efficiently, and maintaining clear communication throughout the ticket lifecycle. Implementations and Second-Line Support -Support EUC rollouts and upgrades and resolve escalated issues requiring deeper troubleshooting and coordination to minimise business disruption. Documentation and Compliance -Maintain accurate service records and operational documentation to support audit readiness, repeatability, and continuous improvement. REQUIREMENTS:Qualifications –Matric / Grade 12.Relevant IT qualification (e.g., Diploma/Certificate) or equivalent experience.Recommended Certifications: (At least 3 of these listed below)) –Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)Microsoft 365 Certified: Fundamentals (MS-900)A+N+Security+ITI4L Foundation Experience/Skills –3–5 Years’ experience supporting end-user computing environments, providing first- and second-line support.Familiarity with Microsoft endpoint and productivity environments (e.g., Windows, Microsoft 365).Demonstrated experience delivering first- and second-line end-user support within a structured Service Desk or End User Computing (EUC) environment, utilising an IT Service Management system.Practical experience supporting end-user devices, operating systems, standard productivity applications, and associated peripherals in a corporate environment.Proven ability to investigate, resolve, and appropriately escalate incidents and service requests, coordinating with internal resolver teams or external service providers as required.Experience participating in end-user technology implementations, including device deployments, IMACD activities, application upgrades, and user onboarding or offboarding processes.Consistent record of maintaining accurate service reco
https://www.executiveplacements.com/Jobs/S/Senior-Support-Engineer-Stellenbosch-1275393-Job-Search-03-25-2026-13-00-18-PM.asp?sid=gumtree
Invalid date
Executive Placements
View More
Back To SearchGumtree Safety Tips
1.Meet in a public space to see the item and exchange money.
2.Never send your item before receiving the money.
3.Never send or wire money to sellers or buyers.