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Incident Manager
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General Details
Description
Knowledge, Skills and Experience
- Relevant Certificate or IT Diploma
- ITIL Foundations
- 5 years IT Experience
- 2-3 years experience as an Incident Manager
- Good understanding of Incident management processes and reporting Metrix, ITSM tools, financial services systems knowledge advantageous
- IT Risk and Cyber Security awareness advantageous
- Excel skills intermediate level
- Change Management (stand in for Change Manager or running with changes fixing incidents)
- Reporting and trending on stats and SLA
- Identifying process improvements
- Knowledge Base in ServiceNow this is key for Incident Management.
https://www.jobplacements.com/Jobs/I/Incident-Manager-1245316-Job-Search-12-08-2025-04-33-38-AM.asp?sid=gumtree
Id Subtitle 1344070580
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