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Incident Manager
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General Details
Description
Knowledge, Skills and Experience
- Relevant Certificate or IT Diploma
- ITIL Foundations
- 5 years IT Experience
- 2-3 years experience as an Incident Manager
- Good understanding of Incident management processes and reporting Metrix, ITSM tools, financial services systems knowledge advantageous
- IT Risk and Cyber Security awareness advantageous
- Excel skills intermediate level
- Change Management (stand in for Change Manager or running with changes fixing incidents)
- Reporting and trending on stats and SLA
- Identifying process improvements
- Knowledge Base in ServiceNow this is key for Incident Management.
https://www.jobplacements.com/Jobs/I/Incident-Manager-1244585-Job-Search-12-04-2025-04-33-57-AM.asp?sid=gumtree
Id Subtitle 1343757896
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Essential SkillsStrong verbal and written communication skills, with the ability to convey complex ideas clearly and effectivelyExperience working collaboratively in cross-functional teams, with a focus on achieving shared goalsExpertise in managing multiple projects simultaneously, with a track record of delivering on time and within scopeExceptional attention to detail, ensuring high standards of quality in all outputsAbility to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situationsProficiency in Automation & Scripting languages (Powershell, Terraform, Ansible)Knowledge of PKI Infrastructure Certificate Services and operationsEffective management of Monitoring systems (Zabbix, Nagios, PRTG, Datadog etc)Strong knowledge of Hypervisor management & Deployment (VMWare & HyperV operations)Troubleshooting and management of Mail-flow operations (Exchange, SMTP Server services, O365)Management of Azure Infrastructure & services (Identity management, VDI, VM Management, App reg & Ent. Apps)Working & Troubleshooting knowledge of Linux Operating systemsStorage management and implementationInstallation, management and maintenance of SAN Fabrics and zoning methodologiesIncident Management & Troubleshooting - Strong troubleshooting skills to diagnose and resolve complex server-related issues efficiently, minimizing downtime.Required nature of experienceCloud Platforms - Proficiency in managing cloud-based servers and hybrid environments, including deployment, scaling, and cost optimisation.Backup & Disaster Recovery (DR) - Experience in implementing and managing backup solutions and disaster recovery plans to ensure data integrity and business continuityLoad Balancing & High Availability (HA) - Experience in implementing load balancing and high availability solutions to ensure server uptime and optimize resource useProject Management - Competency in managing server-related projects, including upgrades and migrations, from inception to completion.ISO27001 & SOX404 Compliancy understanding and technical expertise in the management of the compliancy standardPlease call us on
https://www.executiveplacements.com/Jobs/S/Senior-Server-Core-Engineer-1244639-Job-Search-12-04-2025-10-14-03-AM.asp?sid=gumtree
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