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First-Line IT Technician
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General Details
Description
The Company:
Key Responsibilities:
Job Experience and Skills Required:
Apply now!
- Managed IT Services Provider Gain exposure to support, cloud, networking, and cybersecurity.
- Security-first approach Develop strong troubleshooting and best-practice IT skills.
- SME client base Work across diverse industries and environments.
- Growth-focused environment Build a solid foundation for career progression in IT.
Key Responsibilities:
- Serve as the first point of contact for IT support (phone, email, and tickets).
- Provide guidance on IT policies and best practices.
- Deliver professional, customer-focused support.
- Troubleshoot hardware, software, and network issues.
- Escalate complex issues when necessary.
- Set up and configure user devices and peripherals.
- Perform routine system maintenance and updates.
- Support Microsoft 365, Windows, and basic networking (security-first).
- Accurately log and track tickets and resolutions.
- Ensure compliance with data security standards (POPIA & GDPR).
Job Experience and Skills Required:
- Experience in a first-line IT support role.
- Strong knowledge of Windows, Microsoft 365, and Active Directory.
- Familiar with ticketing systems and remote support tools.
- Solid troubleshooting and problem-solving skills.
- Strong verbal and written communication.
- Able to work independently and in a team.
- Customer-focused and proactive.
- Committed to continuous learning.
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, and Wi-Fi).
Apply now!
https://www.jobplacements.com/Jobs/F/First-Line-IT-Technician-1266560-Job-Search-03-13-2026-00-00-00-AM.asp?sid=gumtree
Id Subtitle 1354124118
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Selling for 1 year
Total Ads4.60K
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Role Description:The Systems Support Engineer is a key part of the companys service framework providing end to end management of tickets and service requests reported by the customer. Manage Tickets and RequestsReceive and record all calls from the companies customersProvide initial assessment of all Tickets, attempt first time resolution, and /or escalationAssist with customer onboarding projects and migrationsMonitor and escalate Tickets according to the customers SLAKeep users informed on status and progress of their TicketsAid customer retention and satisfactionHelp to improve efficiency, processes, documentation, and automation. Technical Skills:Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive.Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services. MacOS experience a plus.Good working knowledge of networks, routing & switchingPowerShell scripting and use for administration Soft SkillsCustomer focused, with an analytical approach with good questioning & listening skillsExcellent verbal and written communication skills suitable for an international audienceA confident team player with a positive can-do attitudeFanatical attention to detailAn ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role)Dependable, hardworking and self-motivated.Ability to cope with changeOwnership and accountability Technical QualificationsCurrent Microsoft Certifications in either MS or AZ tracks. Experience5+ years experience in a customer facing IT support role. Previous MSP experience extremely valuable.
https://www.executiveplacements.com/Jobs/S/Systems-Support-Engineer-1276198-Job-Search-03-28-2026-04-10-37-AM.asp?sid=gumtree
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