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Dailler Manager
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7 days ago34 views
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General Details
Description
Key Responsibilities
Dialler & Systems Management
Dialler & Systems Management
- Configure, monitor, and optimise predictive, progressive, and preview dialler campaigns.
- Maintain and manage our dialler platform and support in the use of client platforms.
- Analyse contact strategies and list management to ensure efficient data utilisation and right-party contact optimisation.
- Collaborate with IT to maintain system integrity, data flow, and integration with CRM and reporting tools.
- Oversee dialler operations for teams in South Africa, the UK, and the Netherlands, ensuring alignment of performance standards and compliance frameworks.
- Work closely with operations managers, workforce planning, and quality assurance to maximise productivity and conversion rates.
- Provide real-time campaign performance monitoring, troubleshooting, and issue resolution.
- Produce daily, weekly, and monthly reports on campaign performance, contact rates, and agent productivity.
- Use data-driven insights to recommend strategy adjustments and improve KPIs (e.g. contact rate, conversion, occupancy).
- Forecast and model dialler activity to support capacity planning and resource allocation.
- Ensure dialler operations adhere to all regulatory and compliance standards, including GDPR, Ofcom regulations (UK), and local data protection laws.
- Implement controls to prevent misuse of data and maintain customer confidentiality.
- Lead and support a team of Dialler Analysts across regions.
- Provide coaching, training, and performance reviews to ensure consistent technical and operational excellence.
- Foster collaboration between international teams, sharing best practices and driving standardisation.
- Strong understanding of outbound/inbound dialler technologies and campaign management.
- Proficiency with dialler platforms (e.g. Noble, Genesys Cloud, Aspect, or similar).
- Excellent analytical, problem-solving, and decision-making skills.
- Familiarity with data protection and telecommunications compliance requirements (GDPR, Ofcom, CPA, etc.).
- Strong communication and stakeholder management skills across international teams.
- Ability to work in a fast-paced, high-performance environment with minimal supervision.
- Minimum 5 years experience managing dialler systems within a BPO or large-scale contact centre environment.
- Experience overseeing multi-country operations preferred.
- Advanced Excel and reporting capability; SQL or BI tool experie
https://www.jobplacements.com/Jobs/D/Dailler-Manager-1242962-Job-Search-11-27-2025-10-15-51-AM.asp?sid=gumtree
Id Subtitle 1343209456
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https://www.executiveplacements.com/Jobs/D/Data-Analyst-Half-Day-1243020-Job-Search-11-28-2025-02-00-14-AM.asp?sid=gumtree
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