CRM System Administrator

CRM System Administrator

This role bridges the gap between business requirements and system functionality to ensure the CRM operates at peak performance.

Paarl, Cape Town - Salary: R30,000 R37,000 CTC

About Our Client

The company supports a diverse customer base. It utilizes a CRM system that requires maintenance and updates to align with evolving business needs.

The Role: CRM System Administrator

The purpose of this role is to ensure the CRM operates at peak performance to support the business and its customer base. It serves as a vital link between business requirements and system functionality through system optimization, data integrity management, and user support.

Key Responsibilities

• Maintain and update the CRM to align with evolving business needs.

• Perform regular audits to monitor and correct data quality.

• Provide training and first-tier troubleshooting to ensure a seamless user experience.

• Work with IT and business teams to implement new features and system enhancements.

• Deliver analytics and insights to drive departmental decision-making.

• Administer CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot.

• Manage workflows and system integrations.

About You

• BEng or a similar degree.

• Strong data analysis, reporting, and problem-solving abilities.

• Prior experience administering CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) is highly advantageous.

• Knowledge of workflows and system integrations is advantageous.