USA Customer Experience Expert

Key Responsibilities

Core Responsibilities:

• Claims Management: Handle the full lifecycle of customer claimsfrom lodgement to resolution. Use training and tools to ensure accuracy and detect fraudulent activity.
• Sales & Retention: Guide customers through policy options, follow up on quotes, and take proactive steps to retain existing policyholders.
• Customer Support: Deliver timely, professional support via calls, emails, and LiveChat. Clearly communicate next steps and resolve disputes with empathy.

Secondary Responsibilities:

• Team Collaboration: Contribute to shared goals across sales, claims, and customer service.
• Task Management: Maintain organized and accurate digital records while meeting service level agreements.
• Additional Support: Assist with third-party recoveries and stay informed on trends, competitors, and regulatory updates.

What Youll Bring

• Experience: 23 years in customer service or claims, with a proven track record (references required).
• Education: School certificate required; 3-year degree preferred for its emphasis on critical thinking.
• Insurance Familiarity: Prior exposure to insurance is helpful (training provided if needed).
• People Skills: Excellent communicator with strong problem-solving ability and a team mindset.
• Drive: Eagerness to learn, grow, and contribute in a fast-paced environment.
• Location: Based in or near Stellenbosch, with own reliable transport.

What We Offer

• In-depth training in insurance, sales, and claims processes
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  https://www.executiveplacements.com/Jobs/U/USA-Customer-Experience-Expert-1163839-Job-Search-07-03-2025-00-00-00-AM.asp?sid=gumtree