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After Sales Technical Support

16 days ago334 views
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General Details
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Duties & Responsibilities:
  • Customer communication
  • Respond to inquiries via phone, email, chat or social media.
  • Collect and act on customer.
  • Technical Support
  • Diagnose and resolve technical issues.
  • Provide usage, installation, and maintenance guidance.
  • Repairs and Maintenance
  • Coordinate and manage product repairs.
  • Organize and perform routine maintenance check.
  • Warranty and Claims Management
  • Process warranty claims and ensures proper documentation.
  • Resolve warranty service claims efficiently.
  • Replacement and Returns
  • Manage product replacements.
  • Oversee the return process, ensuring policy compliance.
  • Documentation and Reporting
  • Maintain accurate service records.
  • Generate reports on aftersales performance and issues.
  • Customer Training 
  • Conduct training sessions for product usage.
  • Create and update user manuals and guides.
  • Quality Assurance
  • Perform quality checks on returned or repaired products.
  • Implement feedback to improve product quality.
  • Spare Parts Management
  • Manage spare parts inventory.
  • Process orders for necessary spare parts.
  • Customer Relationship Management
  • Develop and manage loyalty programs.
  • Follow up with customers post services.
  • Collaboration and Coordination
  • Coordinate with internal teams for issue resolution.
  • Liaise with third-party service providers as needed.
  • Continuous Improvement
  • Review and improve aftersales processes.
  • Provide ongoing training and development for the team.

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Executive Placements
Selling for 10+ months
Total Ads4.83K
Active Ads4.83K
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9.49MTotal Views
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