Social Media & Online Reputation Management Specia

Minimum Requirements

• Matric (Grade 12)
• Bachelors Degree or National Diploma in Digital Marketing, Communications, Business Management, or a related field

• At least 5 years of experience in social media and/or digital marketing management, including paid media
• Proven experience with platforms such as Facebook Business/Ad Manager, LinkedIn Campaign Manager, and YouTube Studio
• Strong background in social media listening, analytics, and performance reporting
• Familiarity with online reputation platforms such as Google Reviews, HelloPeter, and others
• Previous work in agency environments or internal digital teams within consumer-facing brands preferred

Key Responsibilities

Social Media Management

• Manage and grow multiple social media platforms including Facebook, Instagram, LinkedIn, Twitter, and YouTube
• Develop and schedule content calendars across platforms
• Oversee content development, creative direction, and copywriting
• Set up, optimise, and manage paid social media campaigns (especially Facebook and LinkedIn)
• Monitor and analyse campaign performance, producing regular reports and recommendations
• Track trends in social media and digital engagement, advising the broader team on opportunities
• Collaborate with internal teams to align marketing goals with digital strategies
• Manage leads and customer interactions via integrated CRM systems
• Optimise Facebook Chatbots and lead nurturing workflows

Community Management

• Actively engage with communities on social media platforms
• Provide timely and professional responses to customer queries, compliments, and complaints across social media, Google Reviews, HelloPeter, and other platforms
• Monitor community feedback, manage engagement metrics, and escalate issues when needed
• Assist in driving positive engagement during events and campaigns

Online Reputation Management

• Monitor digital channels for brand mentions and sentiment
• Use ORM tools to track sentiment, share of voice, media classification, and engagement
• Respond to online reviews and work to convert negative feedback into positive brand experiences
• Develop strategies for proactively increasing positive reviews and content
• Deliver reputation reports and insights with actionable recommendations
• Identify potential risks or crises and apply conflict resolution principles

Digital Marketing Support

• Support the marketing team in the development and analysis of digital campaigns
• Assist with content marketing and performance reporting across all platforms
• Conduct competitor analy
  
  https://www.executiveplacements.com/Jobs/S/Social-Media--Online-Reputation-Management-Specia-1231551-Job-Search-11-19-2025-00-00-00-AM.asp?sid=gumtree