Soft Services Coordinator

Key Accountabilities or Principal Responsibilities

Primary Duties
Manage designated site:
- Waste Management
- Cleaning, Hygiene & Pest Control
- Indoor Plants
- Events Management
- Boardroom management (including boardroom bookings)
- Manage staff and sub-contractors
- Manage contractors
- Client liaison
- Invoicing submission and control
- Management Reports
- Manage and co-ordinate general Building Operations
- Implement and adhere to Processes and Procedures

Secondary Duties
- Manage Designated Sites
- Maintain service levels
- Complete customer focus
- Pro-active inputs
- Provide feedback and communication to Head Office

Manage Staff
- Create and adapt staff work profiles
- Performance measurement
- Delegate responsibilities
- Service assessment on Key Performance Areas
- Implement corrective action where necessary

Manage Contractors
- Ensure a valid Service Level Agreement (SLA) exists
- Know all the SLA terms and conditions
- Adhere to AFM Solutions SLA
- Ensure proper service delivery
- Performance measurement
- If needed, institute non-conformances
- Approve service schedules
- Initiate and approve requests for service
- Follow up on outstanding Helpdesk Work Orders and Requests

Client Liaison
- Provide regular task feedback to client
- Complete all / any client requests and ensure client satisfaction
- Provide feedback to Head Office


Invoicing Control
- Compare invoices to Work Orders
- Approve and process of payment within specified time frame
- Forward to Head Office Accounts Department
- Familiarize with the approved invoicing procedures and abide by them
- Ensure timeous submission of invoicing by Contractors.

Management Reports
- Complete monthly Management Report for Head Office, highlight all operational issues and comment on the status of such issues
- Report on status of projects
- Report on staff
- Highlight concerns
- Make recommendations or submit request for assistance.

Manage and co-ordinate General Building Operations
- Ensure all operational outputs are noted
- Timesheet management
- Manage on-site expenditure
- Communicate all operational aspects to staff
- Ensure that client has been made aware of any operational changes
- Make recommendations on any operational issues that nee