Logistics & Systems Support Specialist

My client that develops logistics software used by freight forwarders is seeking a Logistics & Systems Support Specialist

Responsibilities:
Receive and resolve inbound customer queries
Investigate system issues by analysing shipment records, customs data, and transaction history
Recreate scenarios internally to diagnose root cause of bugs, data discrepancies, or workflow failures
Escalate complex issues to the Development
Test new features and fixes prior to production release and provide feedback
Provide remote guidance or training to customers on system modules and correct workflows
Identify recurring issues and contribute to improvements in documentation, support processes, and system usage guidance

Grade 12
3 or more years of relevant operational experience in freight forwarding or customs clearing
Demonstrated ability to analyse operational transactions and identify process or data issues within a software system
Strong understanding of shipment workflows and operational documentation used in the logistics industry
Strong written and verbal communication skills
Ability to work on-site in Kempton Park
Own reliable transport
Professional work ethic and reliability