Operations Manager - Solutions

The main purpose of the role:
To maintain operational performance in line with client-agreed SLA, maintain Internal KPIs, identify, drive and implement improvements in support of productivity & cost savings and to effectively manage the operation in terms of operational performance, people management, quality management, health & safety compliance and financial performance.
Responsibilities:

• Maintain discipline and measure staff performance.

• Maintain equipment and facility

• Ensuring clients needs and expectations are consistently met within the scope of the service agreement, using initiative in developing customised solutions and continuous improvement processes

• Actively managing daily operational performance to consistently achieve performance metric targets

• Ensure employee development plans are in place and achieved as per plan.

• Ensure adherence to health, safety, and environmental requirements.

• Assisted client with customised solutions & improvement within existing and additional scope.

• Plan and implement cycle counts, ABC analysis counting and various other processes in line with the KPI and contractual obligations.

• Control, action, investigate and complete CAPA documents, if need be, this includes but is not limited to nil picks, error percentages, KPI requirements, etc.

• Create and maintain various reports in line with KPI and contractual obligations.

• Adherence to HSE compliance and responsibilities

• Adherence to tasks not stipulated in the job profile, i.e. audit compliance, ad hoc duties due to operational requirements.

• Supplier relationship building

• Daily, weekly & monthly inbound and outbound meetings with the client

• Control the risks associated with VAS activities.

• Monitor and correct the inadequate or inappropriate inventory, to meet the demands of sales, e.g. stock shortage.

• Ensure Material Master and bin master are maintained, updated and actioned as required.

• Control, quarantine, and damaged stock, including inspections, scrapping processes, etc.

• Ensure inventory processes are followed in operations and admin

• Manage facility maintenance and cleaning

Requirements:

• Grade 12

• Tertiary qualification advantages

• 3-5 years experience in Warehouse management and Inventory management

• Advance knowledge of WMS - Cargowrite

• Advanced Microsoft Office skills