Operations Manager

The successful candidate will have the opportunity to influence operational strategy, drive process improvements and foster a high-performing team culture, ensuring the branch meets its financial and service objectives.

Responsibilities:

• Lead, manage and motivate operational staff, ensuring proper structure, staffing and succession planning.
• Maintain high service standards to prevent business loss and maximize client satisfaction.
• Keep clients informed about shipment status and provide prompt, courteous service.
• Resolve client complaints efficiently and engage personally when required.
• Conduct regular client visits to ensure service excellence and retention.
• Manage third-party transporters and suppliers to ensure reliability and compliance.
• Support operational staff with guidance and technical expertise.
• Review operational systems and ISO procedures, recommend improvements and participate in audits.
• Assist with acquisition of new business.
• Ensure compliance with national/international legal requirements, shipping, airline policies and Occupational Health and Safety regulations.
• Conduct recruitment, interviews and recommend salary increases/bonuses.
• Attend industry meetings, seminars and training as required.
• Prepare business reports, statistics and branch budgets.
• Monitor rates, tariffs, customs issues, marine claims and ensure financial targets are met.

Requirements:

• Minimum of 7 years in Freight Forwarding and Clearing operations (not Courier).
• Minimum of 3-5 years management experience.
• Grade 12 or equivalent NQF qualification.
• Proficient in MS Excel.
• Strong leadership skills.
• Extensive multimodal logistics experience.
• Excellent administration skills and attention to detail.
• Strong planning and organizing abilities.
• Ability to perform under pressure.