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Position Overview:To provide technical support, system maintenance, and enhancement for ERP and other business-critical applications by troubleshooting issues, supporting end users, and contributing to continuous improvement initiatives. The role involves working closely with cross-functional teams to ensure the stability, efficiency, and effectiveness of systems like SAP, Evolve, and Xperteck, while also supporting implementation projects and maintaining high data integrity and service quality standards. Key Responsibilities:Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutionsWork closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledgeCommunication and problem-solving skills to deliver support services for business applicationsThe successful candidate for the role will be responsible for the following systems/apps (but not limited):SAPEvolveXperteckProviding application support to users Answer, identify issues and Provide suggestions and long-term solutionsTo provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholdersInvestigate and analyse system issues to determine cause of issues and appropriate corrective actionProvide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achievedPre and post information systems implementation, and support with process ownersContribute to the Help Desk knowledge base, add quality articles relating to Problem Resolution pertaining to new, existing projects, types and Sub TypesReview and recommend continuous improvement of the systems and support processesDocument technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system supportMaintain data quality and integrity within the systemEnsure all critical services/systems are monitoredProvide clear, professional, informative and appropriate communication to colleagues, customers and suppliersCarry out system maintenance tasks and processes to agreed schedulesSupplier management: Manage relationships with approved suppliers 1st/2nd level supportLog callsAssign priority to calls low, medium, urgent, high, criticalUpdate system in real timeProblem analysis identify recurring problems and report in weekly meeting Alert ManagementUse and update the knowledge base of the system Requirements:https://www.jobplacements.com/Jobs/E/ERP-System-Software-Assistant-Isando-1226845-Job-Search-11-30-2025-00-00-00-AM.asp?sid=gumtree
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