Technical Advisor Agent Isando

Job Purpose
To provide effective technical advisory and support services to branches, dealerships, and customers by diagnosing technical issues, conducting failure analysis, and implementing corrective action plans. The role aims to ensure high levels of vehicle reliability, customer satisfaction, and compliance with required standards through continuous technical support, audits, reporting, and strong stakeholder relationships within the dealer and customer network.

Job Description

• Provide technical advisory support to branches, dealers, and clients.
• Travel within South Africa and cross-border at short notice when required.
• Develop and maintain strong working relationships with branches, dealerships, and clients.
• Attend and participate in technical meetings.
• Conduct technical failure analysis and compile detailed technical reports with recommendations and corrective solutions to reduce repeat failures.
• Ensure compliance with internal and external audit requirements.
• Maintain, monitor, and improve maintenance operating processes and procedures within the dealer network.
• Conduct internal audits and provide guidance, support, and corrective solutions in identified areas of non-compliance.
• Liaise with technical supervisors and aftersales management regarding all relevant technical matters.
• Visit customers as required to provide on-site technical support.
• Develop and implement action plans to address and resolve technical issues.
• Perform additional duties reasonably required by management.
• Ensure all tasks are carried out in accordance with required operational and quality standards.
• Maintain strong customer orientation and adapt communication to different client personalities and environments.

Minimum Requirements:

• Matric
• Minimum 2 years experiences in similar role
• Diesel Trade Test Certificate
• Technical background in the motor industry will be an advantage
• Code 14 License

Personal Attributes:

• Strong Communication Skills
• Trustworthiness & Reliability
• Team Player
• Confident and proactive approach-anticipates issues and requirements
• Read and Write English