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Key ResponsibilitiesInternal Sales & Customer Care ManagementManage and oversee the internal sales and customer service teamEnsure accurate and timely processing of sales orders, quotations, and customer queriesMonitor internal sales performance, service levels, and response timesMaintain high standards of customer care and professional communicationSupport sales targets through efficient internal sales processesResolve escalated customer issues and complaintsOffice & Administrative ManagementOverall responsibility for office administration and day-to-day office operationsManage office-based staff, including attendance, performance, and disciplineEnsure effective workflow, task prioritisation, and accountability within the officeMaintain accurate documentation, filing systems, and compliance recordsLiaise with service providers and suppliers related to office operationsCoordination with Distribution & WarehousingWork closely with distribution and warehouse teams to ensure smooth order fulfilmentCoordinate delivery schedules, documentation, and customer communicationAssist with resolving stock availability, delivery delays, or order discrepanciesEnsure internal sales and logistics teams are aligned and informedHealth, Safety & Compliance (Office)Manage health and safety compliance for the office environmentEnsure adherence to company policies and Occupational Health & Safety requirementsMaintain safety documentation and incident reporting where applicablePromote a safe, compliant, and professional working environmentPeople Management & DisciplineFull responsibility for people management within the office and internal sales teamConduct performance reviews and ongoing coachingManage disciplinary processes in line with labour legislation and company policyAssist with recruitment, onboarding, and training of office and internal sales staffFoster a culture of accountability, teamwork, and professionalismFinancial, Stock & Sales AdministrationSupport basic accounting functions, including:Sales administrationInvoicing checks and documentationCost awareness and expense controlAssist with stock control processes, including order checks and stock queriesMonitor internal sales figures and sales-related financial reportingEnsure accurate record-keeping related to sales, stock, and customer accountshttps://www.jobplacements.com/Jobs/O/OFFICE-MANAGER--BRANCH-OPERATIONS-1259530-Job-Search-02-05-2026-04-31-50-AM.asp?sid=gumtree
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