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Job SummaryThe Expediter is responsible for coordinating and expediting customer sales orders from order entry through delivery. This role ensures accurate processing of orders in the SYSPRO ERP system, proactive communication with customers and internal departments, and on-time fulfilment in alignment with production and distribution schedules.The position serves as a key link between Sales, Production, Planning, Warehousing, and Logistics to ensure customer satisfaction and operational efficiency.Key ResponsibilitiesSales Order ManagementCapture, process, and maintain customer sales orders accurately in SYSPRO ERPVerify pricing, product codes, lead times, and delivery requirementsEnsure compliance with company policies, credit terms, and order approval processesOrder Expediting & CoordinationMonitor open sales orders and proactively expedite production, picking, and dispatchLiaise with Production Planning, Manufacturing, Procurement, and Warehouse teams to meet delivery commitmentsTrack order status and resolve delays, shortages, or discrepanciesCustomer Communication (Sales Consultants and Distributors)Provide customers with order confirmations, delivery updates, and lead-time informationHandle order amendments, cancellations, and backorders professionally and efficientlyAct as the primary point of contact for order-related queries and escalationsERP & ReportingMaintain accurate and up-to-date data in SYSPRO, including order status, allocations, and delivery notesGenerate sales, backlog, and delivery reports as requiredIdentify system or process issues and recommend improvementsLogistics & Distribution SupportCoordinate dispatches with logistics providers and internal distribution teamsEnsure correct documentation (delivery notes, invoices, packing lists) is issuedAssist with export or inter-branch orders where applicableCross-Functional SupportSupport the Sales team with order progress, stock availability, and customer commitmentsAssist Finance with invoicing queries and order reconciliationContribute to continuous improvement of sales and order-to-cash processesKey Performance Indicators (KPIs)On-time and in-full (OTIF) order deliveryTurnaround time on customer queriesOrder accuracy and data integrity in SYSPROCustomer satisfaction and response timesReduction in order delays and e
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