Operations Manager

The Operations Manager plays a pivotal leadership role, overseeing and coordinating all guestâ??facing and operational departments to ensure seamless, efficient lodge performance. Acting as the link between senior leadership and operational teams, this position drives standards, supports departmental heads, and cultivates a culture of accountability, collaboration, and continuous improvement. In addition, the Operations Manager holds senior responsibility for shaping and elevating the guest experience at the Lodge.

Core Criteria:

• Minimum 5 years experience in hospitality operations management, preferably in luxury lodges or hotels.
• Proven leadership and people management skills, with experience in developing and motivating diverse teams.
• Strong financial acumen, including budgeting, reporting, and inventory control.
• Excellent organizational, problem-solving, and decision-making abilities.
• Outstanding communication and interpersonal skills.
• Commitment to delivering world-class guest experiences and upholding brand standards.
• Ability to work collaboratively across departments and with senior leadership.
• Relevant tertiary qualification in Hospitality Management or related field (preferred).
• Familiarity with compliance, health & safety, and labor regulations in the hospitality sector.

• Support the General Manager with all aspects of Operational management and assume total responsibility for the operations of the business unit in the General Managers absence.
• Oversee all guest-facing departments: Food & Beverage, Housekeeping, Guides, Maintenance, and the on-site coordination of Reservations information.
• Ensure operational departments deliver consistently high standards of service, safety, and guest satisfaction.
• Monitor daily operations, proactively identifying and resolving issues to maintain seamless lodge functioning.
• Support Heads of Department (HODs) in achieving operational, financial, and service goals.

• Collaborate with the Financial Controller to manage departmental budgets, monitor financial performance, and implement cost-control measures.
• Oversee inventory management, procurement, and revenue generation activities within operational departments.
• Ensure accurate financial reporting and compliance with company policies and regulatory requirements.
• Drive initiatives to maximize profitability while maintaining quality and guest experience.

• Coordinate recruitment, onboarding, and training for operational teams in partnership with the HR Business Partner.
• Foster a positive, inclusive
  
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