IT Technician (End User Support)

• Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.
• Log, track, and manage support requests through the helpdesk or ticketing system.
• Diagnose and resolve technical issues remotely and on-site.
• Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Set up new user accounts, devices, and access rights in accordance with company procedures.
• Assist users with password resets, account lockouts, and access-related issues.
• Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.
• Perform routine maintenance, updates, and software installations.
• Ensure that all equipment is correctly recorded in the asset register.
• Provide user training and basic guidance on systems and applications.
• Maintain accurate documentation of incidents, resolutions, and IT procedures.

Minimum Qualifications

• Grade 12 / Matric.
• Relevant IT qualification, diploma, certificate, or coursework in Information Technology, Computer Science, or related field.
• Certifications such as CompTIA A+, N+, Microsoft, or similar will be an advantage.

Experience

• 1 to 3 years experience in an IT support, helpdesk, or end user support environment.
• MUST HAVE EXPERIENCE IN LEGAL SECTOR
• Experience supporting Windows operating systems and Microsoft Office / Microsoft 365.
• Experience with printers, desktop support, user account setup, and troubleshooting common end-user issues.
• Experience with ticketing or helpdesk systems is advantageous.