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Solutions Architect
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2 days ago103 views
General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
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Role entails:Act as the primary point of contact for clients, managing expectations proactively and professionallyManage and lead a small internal service delivery team, providing guidance, structure, and accountabilityEnsure all ICT services are delivered in line with agreed SLAs, KPIs, and contractual commitmentsMonitor service performance and drive continuous service improvement initiatives whilst coordinating with internal technical teams and third-party service providersOversee incident, problem, and change management processesConduct regular service review meetings and present clear performance reporting to clientsIdentify service risks, gaps, and improvement opportunities before they impact clientsSupport onboarding of new clients and transition of new services into operational supportChampion a customer-first culture within the service delivery teamMinimum RequirementsDiploma or Degree in Information Technology, Information Systems, or a related field36 years experience in ICT Service Delivery, Service Management, or Technical Account ManagementProven experience managing client relationships and service expectationsExperience leading or coordinating a small internal teamSolid understanding of IT service management principles (ITIL preferred)Strong technical grounding across ICT infrastructure, cloud, or managed servicesExcellent communication, organisational, and stakeholder management skillsKey CompetenciesStrong customer-centric mindset with a focus on experience and outcomesOrganised, structured, and detail orientated and organised and methodicalAbility to lead, motivate, and develop a small teamCalm under pressure with a solutions-driven approachStrong analytical and reporting capabilitiesHigh levels of accountability and professionalismITIL certification - advantageousExperience in managed services or enterprise ICT environments - advantageousExposure to service transition, CX improvement initiatives, or continual service improvement frameworks - advantageous
https://www.jobplacements.com/Jobs/S/Service-Delivery-Manager-1258073-Job-Search-02-02-2026-04-26-53-AM.asp?sid=gumtree
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