OPERATIONS CO-ORDINATOR

Job Title:

Operations Controller

Place of Work:

Coastlands Hotels & Resorts

Scope and General Purpose:

The Operations controller is responsible for the day to day administrative functions of the Operations. In addition they assist the Operations Manager with a variety of tasks, both inside out outside of the office.

Responsible to:

Senior Ops controller

Executive Directors

Responsible for:

Storeman

Assistant Store man

Receiving Clerk

Hours of Work:

Maximum of 45hours per week

Limits of Authority:

According to each establishment

Key performance Areas:

• Compile a daily Hospitality Report assessing the overall quality of the Hospitality

desks and the staff.

• Refer staff members to the appropriate supervisor or Team Leader for follow up

or disciplinary action as necessary.

• Conduct regular audits
• Perform special projects as assigned.
• Complete a Annual Report offering suggestions for improvement
• Prepare for, attend, and participate in meetings pertaining to operations.
• Meet with the Hospitality Manager on a regular basis and keep them informed of any problems, situations, etc
• The main purpose of the Operations controller is plan, budget and oversee production activities
• An operation assistant has to contribute in increasing team efficiency by giving support both operationally and administratively.
• He or she will have to make innovations for the creation of company procedures and policies as a means for improving company practice, work and organizational structure
• The operations assistant may also be tasked with keeping copies of company policies and procedures.
• He or she will have to assist and coordinate regarding company meetings and events.
• He or she will have to do a lot of duties such as scheduling, invitation, reservation and preparation of guest accommodations and the distribution and preparation of meetings.
• The operations assistant may have to create standard operating procedures and establish spreadsheets and databases for the company.
• He or she should perform the tasks assigned to him in his capacity as an operations analyst by his superior officer.
• Act has a Brand Ambassador for the business

Key Indicators:

• Time accuracy
• Ability to work under pressure
• Assistant operations managers must understand their company's policies and mission

Key Competencies:

Knowledge:

• Accurate reporting is cardinal in this position.
  
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