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Group Operations Manager

2 days ago11 views
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General Details
Location:
Despatch, Eastern Cape
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Requirements:
  • At least 5 years senior operations or general management experience in hospitality; multi-property or group-level exposure is strongly preferred.
  • Proven hands-on responsibility for hotel, lodge, resort, restaurant or comparable guest-facing operations.
  • A relevant degree or diploma in Hospitality Management, Business Administration or a related field is preferred; strong relevant experience may be considered.
  • Demonstrated financial competence, including budgeting, forecasting, profit-and-loss analysis and cost control.
  • Strong working knowledge of Property Management Systems and operational reporting tools, with proficiency in Microsoft Office.
  • Sound knowledge of local labour legislation, occupational health and safety, food safety and hospitality-related licensing requirements.
  • A valid drivers licence and the ability and willingness to travel frequently between properties and work outside standard office hours when operations require it.
  • Support property teams with escalated guest matters and ensure recovery is timely, professional and aligned with company values.
Responsibilities but not limited to:

Property Visits and Operational Presence
  • Maintain a structured programme of regular property visits, including planned reviews and appropriate unannounced checks.
  • Be visible in guest and back-of-house areas and engage directly with managers, supervisors and frontline employees.
  • Observe live service delivery across relevant operating periods, including breakfasts, restaurant service, check-ins, functions and peak trading periods where applicable.
  • Identify operational gaps, agree practical corrective actions with property leadership, assign ownership and deadlines, and follow through to closure.
  • Provide concise visit reports to company leadership, highlighting standards, risks, actions, responsible persons and due dates.
Service Standards and Guest Experience
  • Set, communicate and maintain consistent service standards across the Group while respecting the character and needs of each property.
  • Assess the full guest journey, including reservations, arrival, public areas, rooms, dining, departure and post-stay communication.
  • Review guest feedback, online reviews, complaints and service-recovery outcomes; identify recurring issues and ensure root causes are addressed.
  • Interact appropriately with guests during site visits to gain direct insight into their experience and expectations.
Food and Beverage Quality and Standards
  • Develop and maintain exceptional food and beverage standards across restaurants, bars, lounges, banqueting and room service operations.
  • Conduct practical quality checks covering food t
    https://www.executiveplacements.com/Jobs/G/Group-Operations-Manager-1318481-Job-Search-08-14-2026-04-37-37-AM.asp?sid=gumtree
Id Subtitle 1363988562
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Executive Placements
Selling for 1 year
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