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Operations Lead
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General Details
Description
OceanHub Africa (OHA) is the continents leading enabler of ocean-impact entrepreneurship. Headquartered in Cape Town at the V&A Waterfront, we support, connect, and invest in African ventures and ecosystem actors working at the intersection of ocean health, climate resilience, and sustainable livelihoods.
Through our venture support programs, knowledge partnerships, and convening platforms such as the Ocean Innovation Africa Summit, we build bridges between innovation and inclusion, science and entrepreneurship, grassroots communities and global capital. We are committed to shaping a just, regenerative, and blue economy, from coastal villages to regional venture ecosystems.
We seek to appoint an Operations Lead on a 12 month contract to lead the Venture Development, Coastal Community Development and Marketing and Communications teams to deliver the strategic goals and objectives of the organisation, as well as develop and establish systems, processes and procedures that will create a strong operational base for the delivery of OHA objectives.
You will lead a multi disciplinary team to create high performing operation delivery in an innovative entrepreneurial environment to realise OHA strategy.
Continuously assessing internal systems and workflows, recommending and implementing improvements for enhanced organizational efficiency and productivity is a key element of the role as is the development and implementation of marketing and communications strategies and instilling a culture of learning that leads to enhanced decision making.
To be considered for the role, you will need post graduate qualifications in Engineering, Business or similar.
You will have at least five years experience managing programs in entrepreneurship support organisations or people based consulting organisations with a demonstrable track record of delivering impact driven projects.
Exceptional communication skills and track record of delivering results using a collaborative approach coupled with strong project management and organisational skills with a keen eye for detail are essential as is a strong knowledge of Marketing, Communications, MEL and Reporting in a NPO environment
Knowledge of the African Blue Economy would be an advantage.
In return we offer the opportunity to showcase your operational acumen whilst delivering strategic objectives to a fast paced high impact organisation and enjoying the mentorship and collaboration with a dynamic, purpose-driven team.
In addition to flexible, hybrid working arrangements and a market related salary, this role presents a unique opportunity to join a group of people who are focussed on making a real difference in the lives of individuals and communities whilst positively impacting sustainability, the environment and ocean economy. You will be exposed to and have the opportunity to create relationships with key in
Through our venture support programs, knowledge partnerships, and convening platforms such as the Ocean Innovation Africa Summit, we build bridges between innovation and inclusion, science and entrepreneurship, grassroots communities and global capital. We are committed to shaping a just, regenerative, and blue economy, from coastal villages to regional venture ecosystems.
We seek to appoint an Operations Lead on a 12 month contract to lead the Venture Development, Coastal Community Development and Marketing and Communications teams to deliver the strategic goals and objectives of the organisation, as well as develop and establish systems, processes and procedures that will create a strong operational base for the delivery of OHA objectives.
You will lead a multi disciplinary team to create high performing operation delivery in an innovative entrepreneurial environment to realise OHA strategy.
Continuously assessing internal systems and workflows, recommending and implementing improvements for enhanced organizational efficiency and productivity is a key element of the role as is the development and implementation of marketing and communications strategies and instilling a culture of learning that leads to enhanced decision making.
To be considered for the role, you will need post graduate qualifications in Engineering, Business or similar.
You will have at least five years experience managing programs in entrepreneurship support organisations or people based consulting organisations with a demonstrable track record of delivering impact driven projects.
Exceptional communication skills and track record of delivering results using a collaborative approach coupled with strong project management and organisational skills with a keen eye for detail are essential as is a strong knowledge of Marketing, Communications, MEL and Reporting in a NPO environment
Knowledge of the African Blue Economy would be an advantage.
In return we offer the opportunity to showcase your operational acumen whilst delivering strategic objectives to a fast paced high impact organisation and enjoying the mentorship and collaboration with a dynamic, purpose-driven team.
In addition to flexible, hybrid working arrangements and a market related salary, this role presents a unique opportunity to join a group of people who are focussed on making a real difference in the lives of individuals and communities whilst positively impacting sustainability, the environment and ocean economy. You will be exposed to and have the opportunity to create relationships with key in
https://www.executiveplacements.com/Jobs/O/Operations-Lead-1243724-Job-Search-12-01-2025-16-28-37-PM.asp?sid=gumtree
Id Subtitle 1343517895
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Key Duties & Responsibilities· Dealing with both inbound and outbound calls UK· Talking to new and existing customers regarding their accounts· Booking appointments and completing care calls.· Processing orders for customers· Updating customer accounts· Following agreed call scripts· Updating databases with customer details· Working towards agreed sales targets and agreed conversion· Understanding customer needs to deliver effective solutions· Take ownership of each and every call to maximise revenue generation· To be passionate about providing outstanding customer services. This above list is not exhaustive, and the post holder is expected to undertake any other duties that are assigned to them that are relevant to the level of the role. Experience and Qualifications· A good standard of general education· Excellent typing skills· Ability to multitask.· Excellent written communication skills with the ability to get different messages across using positive language.· Ability to master the live chat system.· Understanding of GDPR and how to protect customer data.· Individual should be able to effectively manage their own time and to be able to maintain focus at all times.· MatricCompetencies CollaborationContributes to a friendly team environmentCommunicationAdapts content, style, and language to the audienceCustomer FocusFollows through on customers problems, enquiries, and requestsContinuous ImprovementKeeps up to date with the latest ways of doing thingsCommitmentStays focused on the task in hand
https://www.jobplacements.com/Jobs/C/Customer-Service-Advisors-1212101-Job-Search-12-01-2025-00-00-00-AM.asp?sid=gumtree
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