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Travel Specialist: DMC
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1 year ago919 views
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General Details
Location:
Advertised By:Agency
Company Name:ABC Worldwide
Job Type:Full-Time
Description
KEY OUTPUTS
- Creative planning and designing of itineraries
- Managing the reservations process for bookings in a manner which ensures guest budget is achieved
- Handling of bookings from quote to finalising, invoicing and travel documents
- Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
- Emergency duty will be on a rotational basis as per the DMC Emergency BOP
- Working hours early and late shift on a weekly rotational basis
- Calm and professional manner of servicing agents and guests
- Proactive selling of our products and services ensuring the best possible safari for the guests
- An independent, curious and “can do it” nature
- Upholding the values of the company... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
- A passion for delivering service excellence
- An in-depth knowledge of Tourplan advantageous
- A good knowledge of South Africa, Southern and East Africa preferable
- A willingness and aptitude to learn
KEY SKILLS REQUIRED
- Good understanding of terms and conditions, product knowledge, third party and company Product destinations
- Understanding of travel industry channels
- Excellent computer skills including:
- Tourplan advantageous
- ESS is essential
- MS Office applications such as Word, Excel, PowerPoint and Outlook
- WETU
- Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
- Understanding and knowledge of the different markets in which the company operates in
- Relevant understanding of Business to create and formulate a strategy and make commercial decisions
- Sales process and methodologies
- Problem-solving skills
- Experiential Creativity (Crafting Experiences)
- Guest / Client Delight
PERSONAL CHARACTERISTICS
- Good interpersonal skills
- Sense of urgency
- Passionate about guest delight
- Diligence and self-motivation to meet deadlines and keep on top of your job
- Willingness / ability to share information and teach and inspire others
PERSONAL GROWTH
- Excellent communication skills (E.g. verbal, written, reporting and body language)
- Time management
- Teamwork and interpersonal skills
- Conflict management and resolution
- Attention to detail
- Administration and organization skills
- P-drive Navigation
- Paperless filing
- Speed Reading and Typing
EXPERIENCE REQUIRED
Minimum of ...
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Id Subtitle 1190014349
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ABC Worldwide
Selling for 2+ years
Total Ads378
Active Ads378
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